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Travel agency policies???
I am planning a honeymoon in Italy. I have been pleased with the advice and recommendation from the travel agency I am using. This travel agency (the first time I have ever used a travel agency) does not itemize the bill. We are being asked to pay for the total cost of the trip, but we aren't being told the cost of each item.
I have looked at the itenerary from our agent and added up costs for hotel, airfare and rental car from published travel guides and various web sites. The only cost I wasn't able to find is the fee for a tour guide in Florence. We will have a personal tour guide for about 8 hours, so I estimate about $200. After adding up the cost, there is about $1,500 of my money that is unaccounted for. How much do travel agents make? I thought they got kickbacks from the hotels and airlines for booking?
I should also note that I found the airfare and I called the travel agent to let him know that he should buy our tickets at $400 cheaper than his estimate. He purchased the tickets while I was on the phone and I know the exact cost. Of course, when he sent the bill, there was no adjustment made for the cheaper airfare. I called him and he agreed to lower it, but asked me to adjust the bill by hand.
This agency and particular agent came recommended from my fiancee's boss. What should I do? I feel like he is taking advantage of us.
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