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Eric Peterson
- Eric Peterson
- online
- Joined: August 2001
- Location: Chicago Suburbs
- Post Count: 2,618
It's been almost 2 months since I placed my order for "Remember the Night" from Movies Unlimited and I still don't have it. I sent an e-mail 3 weeks ago and got a "We don't have time for you" reply, so please call us when you have time. Last week, I finally called, but before they can ship me a new disc, they have to send me a letter for me to sign that verifies I didn't receive my package. I just got the letter, but the instructions with it don't match the from that they sent me, so I have to make another call today for clarification. On top of that, there is no postage-paid envelope for me to return the letter, so now I have to pay for additional postage on top of everything. My credit card was charged more than 6 weeks ago. In 15 years of purchasing online, I've never used a company that treated my with such disdain. Needless to say, I won't be making any more purchases through Movies Unlimited unless it's an absolute "Must Own" title that is unavailable through other outlets.
"Shoot a few scenes out of focus. I want to win the foreign film award."
Billy Wilder
"This business has come a long way in the last 30 years, but why should I depress you"
I.A.L. Diamond on the Movie Business (1986)
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Eric Peterson
- Eric Peterson
- online
- Joined: August 2001
- Location: Chicago Suburbs
- Post Count: 2,618
This would be an excellent model for all "On Demand" titles. Simply place them up for order 6 months ahead of the release date and then depending on demand, they will either be burned or pressed. I would pre-order a lot of titles if this system was used and them simply retract my order if demand wasn't high enough for pressed discs. Thus far, I have not purchased any DVD-R titles, and I don't plan to anytime soon.
"Shoot a few scenes out of focus. I want to win the foreign film award."
Billy Wilder
"This business has come a long way in the last 30 years, but why should I depress you"
I.A.L. Diamond on the Movie Business (1986)