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Problems with "Route 66 Season Three"

#31
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7/17/09 at 7:50am
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Any word on what Infinity is going to do with this issue? I waited a couple of days to see what the plan was . It looks like i'm just going to bring mine back to Best Buy. I hope they fix the issue and take all the stock thats bad off the shelf. Then re stock with the corrected product. SOON!!!
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#32
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7/17/09 at 1:04pm
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I sent an email to Best Buy describing the problem.  They sent me the standard form letter reciting their return policy, they did not specifically address the issue with the defective DVD's.
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#33
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7/17/09 at 1:42pm
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I sent an email to Infinity and received the following email letter back. They are currently only offering refunds through the original purchase sources; Best Buy or Critics Choice. There is no plan for a disc replacement program. But the letter also states the retailers in question will have the corrected sets in a few weeks.

Infinity Entertainment Group
Recalls Route 66: Complete Season Three
 
LOS ANGELES — July 17, 2009 — For Immediate Release — Infinity Entertainment Group (IEG) has issued a recall advisory to any consumer experiencing playback issues with the Route 66: Complete Season ThreeDVD collector’s set.
 
The recall – which does not affect any other Route 66 DVD collection in the marketplace – is due to a manufacturer’s defect that affects playability on some of the eight discs.
 
Consumers may return Route 66: Complete Season Three to the original point of purchase for a full refund. Currently, the only retail outlets offering the complete season three collection are Best Buy and Critic’s Choice (www.criticschoice.com). A corrected complete season three collection will be available through these retailers within a few weeks.
 
The catalog and UPC numbers of the affected merchandise are:
 
BEST BUY: Catalog #IEG2145 and UPC #617742214598.
 
CRITIC’S CHOICE: Catalog #IEG2149 and UPC #617742214994.
 
Commented Rick Buehler, VP, Sales & Acquisitions, IEG, “We apologize for any inconvenience this has caused to our customers and to consumers. The issue does not affect the majority of Route 66 DVD inventory in the marketplace, only a season three collection currently being offered exclusively at Best Buy and online through Critic’s Choice. We are correcting the issue as quickly as possible. Full refunds are available to anyone experiencing difficulties with this product.”
 
###
 
 
 
Contact:
 
Vicki Greenleaf
Greenleaf & Associates – 323-660-5800
vicki@greenleafandassociates.com  
 
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#34
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7/18/09 at 2:57am
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I guess I can go ahead and pick up Season 3 Volume 1 without fear.
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#35
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7/20/09 at 8:44am
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Has anyone purchased Season 3 Volume 1?
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#36
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7/20/09 at 10:06am
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I went to Best Buy yesterday and tried to get a refund.  They tried to give me the usual song and dance about exchanging for the exact same article, or the "store credit" crap.  I refused and demanded to speak with the manager.  He plead ignorance about any recall from Infinity, until I directed him to www.tvshowsondvd.com.  After that, he had no choice but to honor my request for a refund. 
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#37
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7/20/09 at 10:34am
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Quote:
Originally Posted by Richard V View Post

I went to Best Buy yesterday and tried to get a refund.  They tried to give me the usual song and dance about exchanging for the exact same article, or the "store credit" crap.  I refused and demanded to speak with the manager.  He plead ignorance about any recall from Infinity, until I directed him to www.tvshowsondvd.com.  After that, he had no choice but to honor my request for a refund. 
 

Good move. I was going to suggest to others to print out the Infinity statement and take that with them. Best Buy and others have pretty tight rules about returning opened items or exchanging them for another item, obviously because people could have burned a copy.

To those asking about Season 3, Volume 1 playing okay, I can only testify that the four disks of Season 3 Volume 1 in the complete season set did play fine (after a little more rumbling than usual), so if those are the same disks, it should be okay. I may go with that  Volume instead of waiting for the fixed Complete Season 3 to show up.
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#38
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7/20/09 at 11:08am
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Quote:
Originally Posted by John DeAngelis View Post

Has anyone purchased Season 3 Volume 1?

I have it on order with Deep Discount.

Rich Gallagher

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#39
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7/20/09 at 12:21pm
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I returned mine to BB before the official notice came out. I brought the disks with me and explained the problem and that it wasn't an isolated instance. I also said that getting a replacement was not an option since I suspected all their sets were bad. After trying the disks out they gave me a refund. They were actually pretty good about it considering their policy and how difficult returns can be at some stores.
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#40
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7/21/09 at 6:35am
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Excellent review by Paul Mavis on Season 3, Volume 1. He may post it as a separate thread, but it belongs here for anyone who is considering buying Season 3, as well.

www.dvdtalk.com/reviews/37958/route-66-season-three-volume-one/

What he doesn't reveal, though, is that Maharis does not return for the second volume in Season 3. And the series suffers considerably for the loss of that chemistry with Milner. But for the 16 episodes here, the great writing, chemistry and guest appearances roll on.
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#41
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7/21/09 at 10:35am
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Be prepared. I went to Best Buy today to return my set. Naturally the people at customer service knew nothing about the recall. Fortunately I brought the Infinity press release on the recall with me. After she read it there was no problem getting the refund. She even thanked me for bringing in the press release -- I told her to keep it in case this comes up again. She said she would show it to the manager.
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#42
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7/21/09 at 11:06am
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I returned my set last week. I was expecting problems from BB but  to my surprise there were none. They were aware of the problem and they gave me a cash refund without a fuss. I paid with my debit card and they usually want to refund the card. That would have been fine but cash works well too. Now when will the new sets be back in the store?
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#43
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7/21/09 at 4:14pm
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Quote:
Originally Posted by Hollywoodaholic View Post

Excellent review by Paul Mavis on Season 3, Volume 1. He may post it as a separate thread, but it belongs here for anyone who is considering buying Season 3, as well.

www.dvdtalk.com/reviews/37958/route-66-season-three-volume-one/

What he doesn't reveal, though, is that Maharis does not return for the second volume in Season 3. And the series suffers considerably for the loss of that chemistry with Milner. But for the 16 episodes here, the great writing, chemistry and guest appearances roll on.

Actually, before returning my copy, I was able to get the first episode of Volume 2, to play on my DVD player, and Maharis is in this episode, but I think it is the last Route 66 episode he ever appears in.
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#44
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7/22/09 at 12:52pm
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Quote:
Originally Posted by Richard V View Post




Actually, before returning my copy, I was able to get the first episode of Volume 2, to play on my DVD player, and Maharis is in this episode, but I think it is the last Route 66 episode he ever appears in.
Having been burned by both volumes of season 1 (and then buying the whole season 1 as a replacement), I decided to cut my losses and just buy S3V1 from Deep Discount (currently $14.09 in their sale), skipping the Glenn Corbett episodes...

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#45
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7/22/09 at 2:30pm
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Quote:
Originally Posted by Guy Foulard View Post



Having been burned by both volumes of season 1 (and then buying the whole season 1 as a replacement), I decided to cut my losses and just buy S3V1 from Deep Discount (currently $14.09 in their sale), skipping the Glenn Corbett episodes...

 

Certainly a reasonable option. I'll probably go that ... route, too.
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#46
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7/31/09 at 11:17am
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Anyone with any news about when the corrected Sets will be released back to Best Buy?
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#47
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7/31/09 at 12:49pm
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Does anyone know how Critics Choice will be handling this?  Since they have the address and proof of purchase, the simple way would be to mail the S3V2 directly to the consumer.

Charles Hoyt

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#48
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7/31/09 at 5:30pm
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S3V2 is still showing a 10/20/09 release at DeepDiscount and the Critic's Choice site has removed the Complete Season 3 set from their site.

If you have purchased the defective Route 66  Complete Season 3 from Critic's Choice, their defective item standard return policy is in effect. They will pay return postage on defective items. This is listed at CC's site.  

Call 1-800-993-6357 and ask them to send you  a "pre-paid merchandise return label".   They will credit your credit card when they receive the defective set.

You'll have to reorder when the corrected set is released. If you ordered it during their 25% off sale tell them about it when you  phone CC for the return label. They should honor the sale price for you. So maybe you can preorder the corrected set now through customer service.

I was about to order the Complete S3 set when the news broke about the unplayable discs so I didn't get it. So, Charles, let us know how it goes if you call CC's customer service.

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#49
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8/24/09 at 12:15pm
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Deep Discount has Route 66 Season 3 listed as "In Stock" for 34.98.  For what it's worth.

http://www.deepdiscount.com/viewcart.htm
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#50
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8/24/09 at 1:41pm
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Quote:
Originally Posted by Richard V View Post

Deep Discount has Route 66 Season 3 listed as "In Stock" for 34.98.  For what it's worth.

http://www.deepdiscount.com/viewcart.htm
 

And there's no future release date, which implies it's available for shipping. I had to send my Critics Choice copy of Season 3 back. This is $5 cheaper, so if I can get confirmation the problems have been fixed, I'd order here.

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