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Problems with Deep Discount

#1
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7/14/09 at 11:27am
  • Joined: February 2005
  • Location: Connecticut
  • Post Count: 39
I love Deep Discount, but suddenly I'm having a lot of problems with them. A TV show set was shipped to me on June 25, and I still haven't received it. Normally, it takes less than a week for me to get something from them. I emailed them after 10 business days, and got a response saying it would take up to 15 days, and if after 15 days I still haven't received it, email them to confirm my address. Of course its the right address, they already sent me the first half of the order! (And I got it in 4 days!) Now another order has shipped, which should have been here by now, and it isn't. Plus, this morning I got an email from them saying as per my request, they had cancelled another order of mine, even though I never sent them any such email. I'm waiting to hear back from them about that. I just want to know, are these just isolated incidents that are randomly happening to me, or is something going on with the company? I'm started to get really annoyed!!
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#2
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7/14/09 at 2:51pm
  • Joined: February 2005
  • Location: Connecticut
  • Post Count: 39
Okay, I got an answer about my order being cancelled. It seems like it may have happened to others too, because I got a mass email about it, and then a reply to my answer, stating the same thing: 
Earlier today, you may have received an email about your 
backorder or preorder being cancelled. We apologize for the 
inconvenience. Please rest assured that your order is not 
cancelled and will ship when the merchandise is available.
That makes me feel better about that at least! Now I just need to wait and see how my missing orders play out...
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#3
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7/14/09 at 3:19pm
  • Joined: July 1997
  • Location: Amsterdam, Holland
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Apart from a very occasionally and easily to understand error, I can honestly say I never had problems with DD. And the one time a shipment didn't arrive (overseas in my case!) they solved it elegantly.

Unfortunately, they're right to ask you to wait a few days more. Last week I had a package (not from DD, but Amazon) that took 6 weeks (!!!) to arrive at my door while parcels that were sent later arrived in good order well before it.
(And when it finally arrived, the paperwork showed it was sent indeed on the day reported to me.)


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#4
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7/14/09 at 6:45pm
  • Joined: February 2005
  • Location: Connecticut
  • Post Count: 39

Yeah, I've never had any real problems either until now. I'm trying not to get frustrated!! There's still about 3 more days before its 15 days, so hopefully it'll be here by then!

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#5
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7/16/09 at 9:54am
  • Joined: December 1998
  • Location: Michigan
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The only issue I have with Deep Discount is that shipping times are very long and unpredictable, but I expect it and deal with it. While my Amazon orders (using free shipping) almost always arrive within 3 days of receiving a shipping notice email, DDD orders can take over 3 weeks from the time I receive a shipping notice. I do not experience this delay with any other online vendor, regardless of the shipping method used.

Anyway, since I expect this delay to occur, I only order items that I have no real urgency to receive. It's rare that I have to have an item quickly anyway, so this is not a major issue for me.
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#6
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7/16/09 at 11:23am
  • Joined: February 2005
  • Location: Connecticut
  • Post Count: 39
I finally received my order today, 15 business days after exactly. I've had to wait a while for orders from them, but never this long! I think it was because of how they mailed it. Instead of a box, they put it in a plastic tray and then in a slick white envelope. But it's okay, I'm just glad that it came, and wasn't lost or anything. I'll just have to be more patient with the other shipments
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#7
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7/21/09 at 8:32pm
  • Joined: August 2002
  • Post Count: 147
For what it's worth-I live in the same area code as DD (approx 24 miles away from their warehouse) and it's taken me 30 days to get a single DVD delivered. I believe it's a problem with the main post office they use-the hub post office where stuff from suburbs around here ends up before it goes out to the appropriate post office for delivery. Packages don't go direct from one post office to another according to newspaper reports. The mail service in the Chicago area was the worst in the country for quite a while. The Postmaster General had to visit Chicago area post offices due to the many complaints sent to our elected representatives in D.C. Postmaster basically called the employees lazy (performing their jobs"with no sense of urgency" was his p.c. way of putting it) and they've improved some but not all that much (5 days for a letter to be delivered within my town is still not uncommon). DD would mail things in a timely fashion but I usually wouldn't get it for it three weeks. Another thing I've noticed is large packages (boxed sets, multiple single DVDs) would arrive much faster than single/small packages. My guess is they move the bulky stuff out (I imagine it would build up pretty quickly) and the small stuff sits until they get around to it. Twice DD sent replacements after 15 days and the original order showed up a few days after I received the second order. I'm pretty confident the problem is with the post office here. I've seen posts here and elsewhere from people who live nearby complaining about long delivery times. With tracking numbers I've tracked some packages and watched them bounce from one post office to another and back again before being delivered. I should add that I rarely have a problem with stuff shipped from NY, NJ, CA, Europe, etc.

Edited by Eric Vedowski - 7/22/2009 at 04:37 pm GMT
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#8
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7/24/09 at 1:01pm
  • Joined: April 1999
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When they have a good price on a set I just accept the fact that the long delivery time is the price to pay to get that price I don't mind waiting. I just picked up the new Lucy Show set for $20 I can't get it anywhere for that price.
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