when I attempt to use HDMI cables to hook up my cable box to my receiver. Basically, what I am attempting to do is to run my cable box and PS3 signals through my A/V receiver and out to my TV. However when I hook up my cable box to my receiver, I receive the following strange message and a flashing green screen, "The HD content protection of your display has been compromised. Please use the YPbPr outputs for your HD connection." What in the hell does this mean???? I haved narrowed the problem down to the cable box b/c all of my other components works well with the A/V receiver. There for it has to be a handshaking issue between the cable box and the receiver. The model # of the cable box is Motorla DCH6200 and the A/V receiver is Onkyo TX-SR606. Do any of you think the problem will be rectified if I exhange my regular HD box for DVR box?? My cable service is provided by Charter and I tried to chat with one of their tech support reps and they really didn't provide any answers to get around the problem. So, hopefully I can receive answers here. Below is my chat conversation with them:
Thank you for choosing Charter Chat Live! A Customer Care representative from Cable TV Support will be with you shortly.
You have been connected to TTD Rudina .
TTD Rudina : Thank you so much for contacting Charter Communication Support Team. My name is Rudina. How may I assist you today?
Jackson: hi
TTD Rudina : Hello. How are you?
Jackson: i am having an issue with the hdmi connection on my cable box....
Jackson: i hooked it up via HDMI going through my AV receiver and I get the message "The HD content protection of your display has been compromised. Please use the YPbPr outputs for your HD connection". What does that mean?
TTD Rudina : I would certainly be glad to assist you regarding your problems with your hdmi connecction.
TTD Rudina : Thank you for waiting. I am so sorry for the inconvenience, but your hdmi will not work to your AV receiver. Please use the component cables for your AV receiver.
Jackson: what is the point for me paying for HD when I can't use the higher quality HD cables? So, you are telling me that I can't run the signals from my cable box, through my A/V receiver, and out to my TV?
Jackson: there aren't any firmware updates to fix this problem?
TTD Rudina : I am so sorry for the inconvenience. If that is the situation of your cable box right now, I suggest to replace your cable box.
Jackson: or will it work with a different cable box...perhaps a HD DVR box?
Jackson: do you understand the problem that I am experiencing?
Jackson: b/c it seems like from every person I talk with via the internet or telephone, the tech support don't understand why this is happening....i get varying answers from everyone I speak with.....
Jackson: i'm sure that i am not the first person who have experienced this problem with the cable box
TTD Rudina : Is the hdmi cable running from the hdtv to the back of your hd cable box?
Jackson: the only it will play is if I run the cable from the cable box directly to the tv.......
Jackson: i would like to control the cable box along with all my other A/V components via my A/V receiver
Jackson: but when I connect the cable box (HDMI) to my A/V receiver I get that error message and a flashing green screen
Jackson: the problem is with the cable box
Jackson: handshaking with the A/V receiver
TTD Rudina : I am so sorry, but our cabel box will not work with your A/V receiver.
TTD Rudina : Our only support is to directly connect the cable box to your TV.
Jackson: do you have any that will?
Jackson: with the HD DVR boxes work?
TTD Rudina : I am so sorry, but we don't have that kind equipment.
Jackson: charter do not carry DVR boxes?
TTD Rudina : We have DVR boxes.
TTD Rudina : If you like you can replace your hd cable box to an hd dvr.
Jackson: do you think that will work? has this corrected the problem for other customers who have experienced this handshaking problem?
TTD Rudina : I can't assure if the dvr box will work with yur A/V receiver.
Jackson: Ok. I will try that
TTD Rudina : Ok.
TTD Rudina : Is there anything else I can help you with today?
Jackson: no. that will be all.
TTD Rudina : Thank you for choosing Charter Communications.
Thank you for choosing Charter Chat Live! A Customer Care representative from Cable TV Support will be with you shortly.
You have been connected to TTD Rudina .
TTD Rudina : Thank you so much for contacting Charter Communication Support Team. My name is Rudina. How may I assist you today?
Jackson: hi
TTD Rudina : Hello. How are you?
Jackson: i am having an issue with the hdmi connection on my cable box....
Jackson: i hooked it up via HDMI going through my AV receiver and I get the message "The HD content protection of your display has been compromised. Please use the YPbPr outputs for your HD connection". What does that mean?
TTD Rudina : I would certainly be glad to assist you regarding your problems with your hdmi connecction.
TTD Rudina : Thank you for waiting. I am so sorry for the inconvenience, but your hdmi will not work to your AV receiver. Please use the component cables for your AV receiver.
Jackson: what is the point for me paying for HD when I can't use the higher quality HD cables? So, you are telling me that I can't run the signals from my cable box, through my A/V receiver, and out to my TV?
Jackson: there aren't any firmware updates to fix this problem?
TTD Rudina : I am so sorry for the inconvenience. If that is the situation of your cable box right now, I suggest to replace your cable box.
Jackson: or will it work with a different cable box...perhaps a HD DVR box?
Jackson: do you understand the problem that I am experiencing?
Jackson: b/c it seems like from every person I talk with via the internet or telephone, the tech support don't understand why this is happening....i get varying answers from everyone I speak with.....
Jackson: i'm sure that i am not the first person who have experienced this problem with the cable box
TTD Rudina : Is the hdmi cable running from the hdtv to the back of your hd cable box?
Jackson: the only it will play is if I run the cable from the cable box directly to the tv.......
Jackson: i would like to control the cable box along with all my other A/V components via my A/V receiver
Jackson: but when I connect the cable box (HDMI) to my A/V receiver I get that error message and a flashing green screen
Jackson: the problem is with the cable box
Jackson: handshaking with the A/V receiver
TTD Rudina : I am so sorry, but our cabel box will not work with your A/V receiver.
TTD Rudina : Our only support is to directly connect the cable box to your TV.
Jackson: do you have any that will?
Jackson: with the HD DVR boxes work?
TTD Rudina : I am so sorry, but we don't have that kind equipment.
Jackson: charter do not carry DVR boxes?
TTD Rudina : We have DVR boxes.
TTD Rudina : If you like you can replace your hd cable box to an hd dvr.
Jackson: do you think that will work? has this corrected the problem for other customers who have experienced this handshaking problem?
TTD Rudina : I can't assure if the dvr box will work with yur A/V receiver.
Jackson: Ok. I will try that
TTD Rudina : Ok.
TTD Rudina : Is there anything else I can help you with today?
Jackson: no. that will be all.
TTD Rudina : Thank you for choosing Charter Communications.
