7/3/08 at 9:34am
- Joined: May 2002
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DeepDiscount 20% off sale Spring 2008
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DeepDiscount 20% off sale Spring 2008
7/3/08 at 10:07am
- Joined: February 2002
- Post Count: 10,070
Re: DeepDiscount 20% off sale Spring 2008
Ditto. I used HTF01 for my order, as well. Someone even said they were able to use the same HTF01 code for multiple orders, so there were obviously dozens, if not hundreds, of uses of HTF01.Obviously something is wrong with their ordering system, and if they're dropping advertising on HTF based on their own internal error I'll definitely have to reconsider buying from them in the future, sale or no sale.
Uncle Joe: I'll never marry you, Selma Plout! You may as well take off that wedding dress and put it back in your Hopeless Chest!
--Petticoat Junction--
7/3/08 at 10:28am
- Joined: July 2001
- Post Count: 1,361
Re: DeepDiscount 20% off sale Spring 2008
I placed two different orders with different cards on the 29th and used the HTF01 code for both.
7/3/08 at 10:35am
- Joined: November 2004
- Location: The basement of the FBI building
- Post Count: 12,735
Re: DeepDiscount 20% off sale Spring 2008
Like many others, I used the HTF01 code too.
7/3/08 at 11:04am
- Joined: January 1999
- Location: The Land of Oranges, Mickey Mouse, and foreclosures
- Post Count: 6,204
Re: DeepDiscount 20% off sale Spring 2008
Ron,Is there any chance you could get clarification as to what they meant when they said that nobody was using the HTF code? Were they just exaggerating and meant that only a few people were using it?
The reason this is important is because if they are indeed feeding you a line then I've most likely placed my last order (of many) with them. If it's an honest mistake or a slight exaggeration then I won't worry about it.
"How wonderful it will be to have a leader unburdened by the twin horrors of knowledge and experience." -- Mr. Wick
7/3/08 at 11:06am
- Joined: January 1999
- Location: The Land of Oranges, Mickey Mouse, and foreclosures
- Post Count: 6,204
Re: DeepDiscount 20% off sale Spring 2008
Quote:
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Originally Posted by RickER
DD will never replace Amazon for me. I got a scratched Blu-ray, and need to exchange it. I am sure the whole process will take a month. I had to go buy a new mailer to send it back, pay the postage, and hope they send me a new one. As they have no online way to report a defective product. I have only the honor system to hope i get a new disc back.
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I had to exchange a scratched disc from DDD once. IIRC, I called them on the phone and they sent me (might've been via email) a pre-paid postage label. I just put the disc back in the package it came in, taped it up and sent it back using the pre-paid label. They sent me a replacement no problem. I didn't have to buy a mailer or pay any postage.
Generally when you return something to any online retailer you have to contact them first for an RMA. If you don't do that, then who knows whether it'll be processed correctly.
"How wonderful it will be to have a leader unburdened by the twin horrors of knowledge and experience." -- Mr. Wick
7/3/08 at 1:02pm
- Joined: January 2003
- Location: Tulsa, Oklahoma
- Post Count: 4,163
Re: DeepDiscount 20% off sale Spring 2008
Quote:
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Originally Posted by Aaron Silverman
I had to exchange a scratched disc from DDD once. IIRC, I called them on the phone and they sent me (might've been via email) a pre-paid postage label. I just put the disc back in the package it came in, taped it up and sent it back using the pre-paid label. They sent me a replacement no problem. I didn't have to buy a mailer or pay any postage.
Generally when you return something to any online retailer you have to contact them first for an RMA. If you don't do that, then who knows whether it'll be processed correctly. |
I looked online for a way to contact them. It said to just use the return address on my receipt to send it back. I couldnt find a way to inform them of my need for an exchange online, all i found was a FAQ in the area that says "returns", and it didnt say anything about getting a pre-paid mailer from them. Anyway, by the time i would get it, id be past my 30 return time. The site is not quite as user friendly as Amazon. Egad, i guess i could call them! But i did send my receipt, and write an explanation of the problem, just like their FAQ said i should.
7/3/08 at 1:23pm
- Joined: January 2003
- Location: Tulsa, Oklahoma
- Post Count: 4,163
Re: DeepDiscount 20% off sale Spring 2008
And of course, now i cant get on the site. Like someone else posted, says my password does not match. So, i ask for a reset password, and it doesnt work either. Great.
7/3/08 at 4:36pm
- Joined: June 1999
- Location: Corvallis, OR
- Post Count: 121
Re: DeepDiscount 20% off sale Spring 2008
Quote:
| tried to log in to check the status, and.....I can't log in with my password(??). After becoming frustrated, I click on the request new password box. I get the new password, and try that......still doesn't work. |
Same thing happened to me today, exactly like that. Tried a few times, got frustrated, requested new, that doesn't work either. I even tried cutting/pasting the new password just in case I wasn't reading the symbol correctly. But, nothing.
Quote:
| As they have no online way to report a defective product. I have only the honor system to hope i get a new disc back. |
Don't they have an email for customer service? I've never returned anything to them, but I know I used it once last year when I placed a large order during the sale. They sent items in several shipments which all arrived OK until the last package. For some reason they sent it to my old address! (The order was placed correctly, the order confirmation email had the correct address, and the other shipments were shipped correctly) In any case, after several emails they credited my account and asked that I just order it again. When I pointed out that I had purchased it during the sale and I shouldn't have to order again at the now higher price they shipped it right out and charged me the lower price.
I, too, used the HTF01 code (and could have used it again because I debated placing another order & it would have allowed the code). My boyfriend, who also placed an order from this sale used the code. I have to agree that if they're going to drop advertising because they claim NO ONE here used the code (!), which is quite obviously an error on their part, I'll have to re-think doing business with them, sale or no sale.
7/5/08 at 11:12am
- Joined: December 1998
- Location: Cham-Bana, IL
- Post Count: 2,832
Re: DeepDiscount 20% off sale Spring 2008
Quote:
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Originally Posted by Ronald Epstein
We are going to be losing Deep Discount as an advertiser at
the end of the month. The company claims not a single person here was using the HTF01 coupon code, which is surprising to us as I can see a handful of posts above indicating otherwise. In any event, we thank you guys for the support and we wish Deep Discount the very best in their future endeavors. |
I wonder if DD is going through some rough times and have to make some cost-cutting decisions. It sounds like they are just using this a face saving way to drop HTF. It seems that they are not being honest with you about this.
Lawn Ranger Motto: You're only young once, but you can be always be immature.
7/5/08 at 12:26pm
- Joined: September 2005
- Post Count: 434
Re: DeepDiscount 20% off sale Spring 2008
I'm sure I used the HTF01 code when I placed both my order and one for my mom. And when I e-mailed friends about the sale, I asked them to use the HTF01 code too, even though they're not regular HTF readers.This is really disappointing. I'm sure they got a ton of business from this site.
Mary
7/5/08 at 3:53pm
- Joined: January 2005
- Post Count: 489
Re: DeepDiscount 20% off sale Spring 2008
I have to say I've never had any problems with DD. I placed three orders during the 20% off sale and they all arrived in about a week. I've only had to return something once (Hercules S3) because it had a broken disc hub. I sent it back and had my replacement within a couple of weeks.
7/5/08 at 6:06pm
Re: DeepDiscount 20% off sale Spring 2008
I used the HTF01 code at least a half dozen times, so it's pretty weird for them to claim that no one has used it.BTW, the following contact information on the DDD website:
To reach Customer Service via telephone call toll-free 800-264-5076. Monday through Friday from 8 A.M. to 7 P.M. CT and on Saturday from 9 A.M. to 5 P.M. CT.
Rich Gallagher
7/5/08 at 6:14pm
- Joined: May 2001
- Location: Mount Vernon, NY
- Post Count: 1,343
Re: DeepDiscount 20% off sale Spring 2008
I would like to add my voice to the record.I used the HTF01 code 6 times in June during the sale.
Have received 5 of the orders in a timely fashion. (5-7 days after getting the ship notice.) 1 order is on B/O
But for them to say no one used the code is.........
7/6/08 at 8:27am
- Joined: September 2005
- Post Count: 153
Re: DeepDiscount 20% off sale Spring 2008
I used the HTF01 code on my second order only because I was not aware of the code when I placed the first one. In fact I placed the second order BECAUSE I became aware of the HTF01 code. I liked that DD had a business relationship with my favorite HT site and decided to make another order using the code to show support.DD has pissed me off (on more than one occasion) in the past, with lost orders and ignored e-mails and such, and I have (on more than one occasion) vowed I would no longer give them my business. Of course I have always come crawling back when the 20% off sale comes around or they have a good B1G1 sale. Even still their prices and deals aren't what they used to be and I find that I have used them less and less in recent years.
This is really annoying that they are being untruthful about no one using the code. I wonder what's the motivation behind it. If they just don't want to advertise with HTF anymore or the revenue generated through the advertising wasn't as expected, then they should just say that. But to say NO ONE used the code?
Also, if their code tracking system is faulty, it should be obvious enough that they would be aware before they say something so obviously untrue as NO ONE used the code. SOME code is being used for the order to get 20% off and if their tracking is showing some other code when HTF01 is used, shouldn't it be effecting other codes as well? I wonder if they are only tracking clicks to DD directly from the ad on HTF, and aren't looking at the codes used at all?
Anyway, their loss.
Franklin C
My DVD Collection
7/6/08 at 8:45am
- Joined: May 2001
- Location: Hanover, Maryland
- Post Count: 453
Re: DeepDiscount 20% off sale Spring 2008
I was excited to see the news of the Spring sale, and was ready to place a big order using the HTF01 code. Sadly, when I logged into the website and went to my wishlist, more than half of the titles are either discontinued or out of stock. A real head-scratcher since I've been able to find them easily on Amazon; which is why I won't shop with Deep Discount any longer. They were great for awhile but I think think they spread themselves too thin, too soon.
7/6/08 at 9:26am
- Joined: December 1999
- Location: where ever my wife lets me, Mostly near Philly
- Post Count: 11,215
Re: DeepDiscount 20% off sale Spring 2008
out of stock doesnt really mean anything at DD if it says oos they still will ship it, it just might take a little longer, usually only a few days are added to the shipping timeframe.i'd be curious to know what they have listed that is showing as discontinued
that other sites still sell.
7/6/08 at 10:25am
- Joined: November 2004
- Location: The basement of the FBI building
- Post Count: 12,735
Re: DeepDiscount 20% off sale Spring 2008
Quote:
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Originally Posted by FranklinC
This is really annoying that they are being untruthful about no one using the code... If they just don't want to advertise with HTF anymore or the revenue generated through the advertising wasn't as expected, then they should just say that. But to say NO ONE used the code?
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7/6/08 at 7:06pm
- Joined: January 2003
- Location: Tulsa, Oklahoma
- Post Count: 4,163
Re: DeepDiscount 20% off sale Spring 2008
I have no doubt they have a snafu. I have not been able to log on for a week. I wrote them, and they said they are having issues with log in recognition for many people. They are working on it, but i could always call their 1-800 number if i need to place an order. Just think of the money they could be losing!
7/7/08 at 6:03am
- Joined: May 2001
- Location: Hanover, Maryland
- Post Count: 453
Re: DeepDiscount 20% off sale Spring 2008
Quote:
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Originally Posted by TonyD
out of stock doesnt really mean anything at DD if it says oos they still will ship it, it just might take a little longer, usually only a few days are added to the shipping timeframe.
i'd be curious to know what they have listed that is showing as discontinued that other sites still sell. |
Just a sampling:
Deep Discount -
My Neighbors The Yamadas
Inventory: Discontinued
Amazon -
My Neighbors the Yamadas (1999)
List Price: $29.99
Price: $26.99 & this item ships for FREE with Super Saver Shipping. Details
You Save: $3.00 (10%)
In Stock.
Deep Discount -
Val Lewton Horror Collection (5pk)
Inventory: Discontinued
Amazon -
The Val Lewton Horror Collection (Cat People / The Curse of the Cat People / I Walked with a Zombie / The Body Snatcher / Isle of the Dead / Bedlam / The Leopard Man / The Ghost Ship / The Seventh Victim / Shadows in the Dark) (1946)
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.
Deep Discount -
Farscape - Season 4: Box Set
Inventory: Discontinued
Amazon -
Farscape - The Complete Fourth Season (1999)
Available from these sellers.
9 used & new available from $77.77
Deep Discount -
The Shield - Complete Fourth Season
Inventory: Discontinued
Amazon -
The Shield - The Complete Fourth Season (2002)
In Stock.
7/7/08 at 7:50am
- Joined: November 2004
- Location: The basement of the FBI building
- Post Count: 12,735
Re: DeepDiscount 20% off sale Spring 2008
Quote:
|
Originally Posted by Barry_B_B
Deep Discount -
Val Lewton Horror Collection (5pk) Inventory: Discontinued Deep Discount - The Shield - Complete Fourth Season Inventory: Discontinued |
Of course, that doesn't explain the others.
7/8/08 at 3:10am
- Joined: July 2005
- Post Count: 1,148
Re: DeepDiscount 20% off sale Spring 2008
Quote:
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Originally Posted by RickER
I have no doubt they have a snafu. I have not been able to log on for a week. I wrote them, and they said they are having issues with log in recognition for many people. They are working on it, but i could always call their 1-800 number if i need to place an order. Just think of the money they could be losing!
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Starting to worry about my order. I placed it 11 days ago, and four of the items were in stock. I even chose expedited shipping. I haven't received 1 of my items yet. Think I will stick with Amazon from now on.
7/8/08 at 5:48am
- Joined: October 2001
- Location: Rensselaer, NY
- Post Count: 17,676
Re: DeepDiscount 20% off sale Spring 2008
I logged in just now this morning. No problem.There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself. Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!
Top Ten Ways to Find Good Deals on DVDs and Blu-ray...
7/10/08 at 9:12am
- Joined: December 1998
- Location: Cham-Bana, IL
- Post Count: 2,832
Re: DeepDiscount 20% off sale Spring 2008
Since it is obvious the HTF01 code was used during the 20% sale at DeepDiscount I was wondering if Ron or Parker ever got any further feedback from DeepDiscount? I still think it is some kind of "face saving" way for DeepDiscount to cut back on advertisting withouth admiting their business is not doing well right now.Lawn Ranger Motto: You're only young once, but you can be always be immature.
7/10/08 at 11:06am
- Joined: October 2001
- Location: Rensselaer, NY
- Post Count: 17,676
Re: DeepDiscount 20% off sale Spring 2008
Yeah. I hope Ron reports back with some kind of update.There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself. Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!
Top Ten Ways to Find Good Deals on DVDs and Blu-ray...
7/10/08 at 11:46am
Re: DeepDiscount 20% off sale Spring 2008
Guys,Our deal with them runs out end of this month.
We are trying to talk to them. Stay tuned.
Ronald J Epstein
Home Theater Forum co-owner
Email me at: repstein@hometheaterforum.com
To View My Massive DVD Collection Click Here
HTF Rules and Regulations
Home Theater Forum co-owner
Email me at: repstein@hometheaterforum.com
To View My Massive DVD Collection Click Here
HTF Rules and Regulations
7/28/08 at 8:18am
Re: DeepDiscount 20% off sale Spring 2008
They dropped us.No explanation why other than the fact nobody used the code.
It's a shame. We enjoyed having them as a sponsor and certainly
wish them the best.
Thank you all for supporting them while they were here.
Ronald J Epstein
Home Theater Forum co-owner
Email me at: repstein@hometheaterforum.com
To View My Massive DVD Collection Click Here
HTF Rules and Regulations
Home Theater Forum co-owner
Email me at: repstein@hometheaterforum.com
To View My Massive DVD Collection Click Here
HTF Rules and Regulations
7/28/08 at 8:58am
- Joined: October 2001
- Location: Rensselaer, NY
- Post Count: 17,676
Re: DeepDiscount 20% off sale Spring 2008
Well...it's amazing they apparently didn't believe that the code was used.Tough break for the HTF sponsor-wise...but whaddya gonna do? Their loss, I guess.
=====================
It's really too bad. I always thought it would be great for the HTF to have it's own code for the sale...especially since the sale is so darn popular here. And now that you went and got one...and I'm thinking it will strengthen the tie between the two operations (which could only be good for both), they drop you. Crazy.
I guess as you learn in life (and in business) there are certain things that you'll likely never understand.
There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself. Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!
Top Ten Ways to Find Good Deals on DVDs and Blu-ray...
7/28/08 at 10:27am
- Joined: July 2006
- Post Count: 2,872
Re: DeepDiscount 20% off sale Spring 2008
Quote:
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Originally Posted by Ronald Epstein
...
No explanation why other than the fact nobody used the code. .... |
Radioman used USATODAY? That's it! We're droppin em!
Btw, they gave me excellent service last time I ordered. Needs to be said.
Real Name: Arthur Belling of "St. Looney Up-The-Cream-Bun-and-Jam"
BEAR: 1992?-2007.
GOLDIE: 1997-2008.
Still mourning my girls.
7/28/08 at 1:29pm
- Joined: July 2005
- Location: South Bend, IN
- Post Count: 165
Re: DeepDiscount 20% off sale Spring 2008
I hope Ron or someone directed them to this thread, so at least they could see that there WERE many orders placed with the HTF code and that there was a problem of some kind with their system.www.dannyburk.com
