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BD Sunshine - incompatible?

#1
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4/4/08 at 10:00am
  • Joined: March 2003
  • Post Count: 212
System: SONY KDL-32XBR4 monitor, Onkyo TX-SR805 receiver, Panasonic DMP-BD30 BD player all connected via HDMI

I bought the panny a couple of months ago and started renting BD discs through Netflix in Feb. I've encountered my first major problem. I rented "SUNSHINE" and the disc is clean. I actually cleaned it myself but every time I try to get it to play I see READ on the unit's display and after about 20 seconds a message: "Disc is incompatible."

Could someone clarify what may be up here? I have the latest firmware update for the player ver. 1.6 from last month and I have played a couple of other titles since this problem occurred. I'm mystified and more than a little pissed off.

I never had these problems with my DVD players over the years. I've had a scattering of issues with this player and the Toshiba HD DVD player I got last fall. The last resort of a restart is something I like to avoid but has helped in the past. It did not help here though.

Should I return it for a substitute from Netflix? Where the fault lies here is hazy to me. Is there another solution I should try. Please help!
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#2
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4/4/08 at 10:08am
  • Joined: October 2001
  • Post Count: 1,027

Re: BD Sunshine - incompatible?

Honestly sounds like a bad disc.

I'm not aware of any issue with Sunshine overall and mine plays fine. It could be a bad pressing or a small crack in the substrate from mailing that you can't see easily. There's always going to be a small number of discs that just don't come out properly. I've had about 6-7 regular DVD's over the years that just wouldn't play despite looking fine.

"I sit in my cube with my headphones on and try to let my competence hold back the tide for as long as possible, then move on when the flood of stupidity breaches the levee. I'm a refugee from Hurricane Stupid."

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#3
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4/4/08 at 10:44am
  • Joined: March 2003
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Re: BD Sunshine - incompatible?

Interesting... microscopic flaws. That would explain a few I've encountered over the years as well. Thanks. I guess I will get a replacement.
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#4
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4/4/08 at 1:55pm
  • Joined: July 2003
  • Location: Lacombe, AB
  • Post Count: 2,550

Re: BD Sunshine - incompatible?

It's funny how that works with the newer media. I have a combo HD DVD of Bourne Ultimatum that was a "floater" with a minor scuff, but plays just fine; conversely, the non-combo Shaun of the Dead that I got in the same shipment had a flawless disc surface, but locked up @ the 90 minute mark, likely due to some microscopic flaw. Go figure.

\"My opinion is that (a) anyone who actually works in a video store and does not understand letterboxing has given up on life, and (b) any customer who prefers to have the sides of a movie hacked off should not be licensed to operate a video player.\"-- Roger Ebert

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#5
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4/4/08 at 6:05pm
  • Joined: October 2001
  • Post Count: 1,027

Re: BD Sunshine - incompatible?

Often you can see the crack in the coating or substrate if you look closely enough or with the right lighting. Most often the crack is near the hub and doesn't allow the disc to read correctly even to start playing. Sometimes the crack can be near the edge of the disc and you will get lockups later while the disc is playing.

Scratches can cause any variety of problems anywhere along the playback sometimes causing skipping, dropouts, or complete lockup though most of them should be more obvious. Some people have had excellent results from the mail services, some folks have had nightmares getting playable discs -- anywhere up to 50% failures if you believe some of the complaint threads.

"I sit in my cube with my headphones on and try to let my competence hold back the tide for as long as possible, then move on when the flood of stupidity breaches the levee. I'm a refugee from Hurricane Stupid."

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