Knoll Systems Nightmare?
Bad experience with Knoll Systems Projectors. Sent my HD 272 to the Knoll facility in WA for service. Knoll had it stolen from their plant and now refuses to replace it. They say they are not responsible (It was their facility!) and now because it's out of production they want another $1,100 from me in order to send me the 292 as a replacement.
Is it just me or is this crazy business policy? Not to mention but they had my projector for almost 2 months prior to having it stolen! Seems to me like they are the real crooks! Anyone else have a bad experience with them? Can they really be a reputable company? Any ideas short of the eventual lawsuit?
Frustrated in Dallas.
Bad experience with Knoll Systems Projectors. Sent my HD 272 to the Knoll facility in WA for service. Knoll had it stolen from their plant and now refuses to replace it. They say they are not responsible (It was their facility!) and now because it's out of production they want another $1,100 from me in order to send me the 292 as a replacement.
Is it just me or is this crazy business policy? Not to mention but they had my projector for almost 2 months prior to having it stolen! Seems to me like they are the real crooks! Anyone else have a bad experience with them? Can they really be a reputable company? Any ideas short of the eventual lawsuit?
Frustrated in Dallas.
