Warner Home Video Tom & Jerry Replacement Program (UPDATE 1/30/07 POST #134)

Just in From Warner Home Video Animation....

Notice regarding Tom and Jerry Spotlight Collection: Volume 2

Warner Home Video is advising consumers who purchased Tom and Jerry Spotlight Collection: Volume 2 DVD that certain episodes on Disc 1 and Disc 2 have an alternate audio track. For any consumer who wants to have both of these discs replaced with the original audio track, please contact Warner Home Video at 1-800-553-6937 so that a self-addressed stamped envelope can be sent to you for return of your current disc. Please note that the replacement discs will be sent to you in approximately 2-4 weeks.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I just called and the nice lady said they were just informed of the program yesterday and aren't quite fully set up for it yet, so she took my name and number and said she'd be calling me next week to get the rest of my info (not sure why she couldn't just take it now, but whatever). So you folks might just want to wait a week.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Thanks for the info, Ron!

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I had the same experience. The woman who answered the phone was not yet familiar with the replacement program.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

PLEASE EVERYONE WHO CALLS TO TAKE ADVANTAGE OF THIS OFFER, BE SURE TO MENTION THAT WE WOULD LIKE TO SEE THE SAME FOR VOLUME ONE!!!

Be polite, but bring it up to reinforce that we feel strongly about this! The first set should have been dealt with before volume 2 imo, as it is affected the most with wrongful cuts, edits and alternate audio tracks. It needs to be corrected if WHV wants our continued support of the series.

Thank you WHV for finally dealing with Volume 2, but we'd all hope to see the same for the first set sooner than later!


So please be sure to mention this and tell the receptionist or whoever answers the call to make note and pass it along. If everybody that calls does this, it will circulate fast and will be recieved by Warner Bros.

I intend to thank the person for correcting these discs, but also to state that my purchase is conditional and in good faith that volume 1 will be corrected...

This is the best and most effective way to spread the message.


Thank you again WHV for finally doing this!!!


Please get to work on Volume 1 now...

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

How do international customers, who bought the set in good faith, get replacement disc's?

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

All I can say is: About time

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Yes, a very big thank you! This is why the studio continues to have my support even when they release content in a way that I disagree with. Good job!

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Cool. Pending someone reviewing the replacement disc, I can now go out and purchase Volume 2...

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I've had the same experiance as all of you.

And Marco's right, nicely bring up Vol 1. I plan on asking about it when I get a call back. I was going to do it initially but she had no idea it was happening at all, she said she just got the memo.

Can we have people posting to let us know when they were called back? That way I can gauge if I'm being ignored because I'm in canada.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

That's nice to hear. :-)

Now let's see some Reconstructed Episodes included as a feature on a reissue of the so-called "Scooby-Doo/Dynomutt Hour: The Complete Series" DVD set (taking a cue from the Huckleberry Hound and Yogi Bear DVDs)! That was a complete letdown, that one; I mean, separate syndicated versions of The Scooby-Doo Show and Dynomutt, Dog Wonder instead of the original 60-minute 1976 broadcast versions (which would have included only one opening and closing credits sequence per episode)?! Wot up wit dat?!

Restoring the original SDDH bridging sequences would be a benefit to us late bloomers who missed out on the original run and are thirsting for a chance to get acquainted with it for the first time.

After all, look what happened to Scooby's All-Star Laff-A-Lympics! :-D

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I got a call back just now. I'm guessing there is no issues for Canadians calling this number, as the lady was very polite and helpful. I asked about volume 1, and they had no information on it at this time. In the chat, I think they said it was down the road.

Kudos to Warners on righting this wrong.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I'm confused. I have the Spotlight 2 collection, but I have no idea what this alternate audio track issue is. Is it obvious? What should I be looking (listening) for?

Thanks

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

The dialogue for certain cartoons featuring the character 'Mammy Two-Shoes' was re-recorded using contemporary voice actors for syndicated television broadcast at one point when it was deemed the original politically incorrect. This new replacement disc promises to restore the audio tracks to their original theatrical state.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I'm in Canada and I took advantage of this program. Very pleasant CS that I got too.

Thank you WB.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

That's the big question for me, too. But I doubt they'll replace them for anybody outside the R1 region. I'd love to be proven wrong, though.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I didn't get my callback this week. Guess I'll start over next.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I have mixed feelings about this. I really appreciate WB doing the right thing and offering replacement discs.

However, I purchased volume 1 based on the word from Jerry Beck that a replacement program would happen soon (That was 2 years ago!). Based on that experience, I refused to buy the second set. In order to take part in this offer, I will once again have to buy a DVD set in good faith. I really want to do this, but at the same time I'm extremely hesitent. I wish they would have issued the replacement for volume 1 first.

Does anyone have any idea how long it will be before the replacement program for volume one is launched?

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I called and the nice lady took my request. She said they would send me an envelope for me to send my current discs to them and then they would send me the replacements. I hope a lot of people take advantage of this as it might effect the quickness of likeliness of Volume one getting replaced. People spread the word.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I just called and the lady told me that she would have to call me at 11 tomorrow morning to get my information.

Color me baffled.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I just got off the phone with Warner Home Video- it was obvious that the fellow on the phone didn't speak English as a first language, but everything went smoothly. She thought I was a woman (many people do- I have a high pitched voice), but other than that, there were no problems. She thought Bloomingdale was an unusual name for a town, but she realized when I said it's in New Jersey.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Is there anything new to report, i.e. has somebody already gotten the envelope, or even received the new discs already?

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Yes, I'm waiting for this question to be answered as well. I live in Germany and how would I go about replacing the R1 discs?
Or is there any word if/when these new versions will be on the store shelves?

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Okay, with those user names and both of us living in the same country, nobody's gonna believe us we're not the same person.

To be honest, I don't think they'll ship to Germany, but you can always call the number and give it a shot anyway.

As for me, I gave my discs to a friend of mine who's going to stay in the US for the next 10 months. He'll take care of the exchange for me. (Thanks, Fabe!)

Good question. I haven't heard anything to that effect so far.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I called a couple of days ago to have the return envelope mailed to me. I played dumb and asked the lady on the phone if it was for volume 1, volume 2, or both. She said, "I don't know, maybe both." Warner Bros. isn't exactly devoting a lot of resources to this.

I don't actually own either volume. I'm not buying them until the return envelope shows up.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

This subject hooked my interest enough to become a member of the forum here. I took the plunge myself yesterday and made the call.

I was apprehensive about the phone number at the top of the dialogue here(a lady who answers the phone with just "hello", which indicates you might be talking to a contractor working from home), but after having run the WB corporate pipeline, being passed on phone number to phone number of folks who had no idea what I was talking about when I asked after the DVD exchange, I abandoned that track and called this one. She said I'd receive the return envelopes in 4 weeks or so. I'll keep the group apprised of what happens next.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

So has anyone actually recieved a replacement disc yet?

I'd like to get some feedback before going out and purchasing anything...

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

EDIT:


I've delted my previous comments because the situation seems to have been worked out:

http://www.animationshow.com/forums/...50&#entry26250


Sorry if I had anyone worked up, I know I was for a bit!

Good to get confirmation that everything is now in order. Let's hope for a replacement program for Vol. 1 soon...

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Boy, what an unbelievable mess.


Okay, maybe not such a mess after all.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

How long did it take for most to get their envelopes? I'm between 2-3 weeks and nothing yet.