Quote:
| All letters should be polite in tone, otherwise you are considered a crank and your letter will not be taken seriously. |
I know what you wrote is true, but I would honestly like to know
why this is so. It's okay if you write a letter raving about how much you love their product; you're just one very happy customer. But as soon as you rave about the shortcomings of their product, you're suddenly dismissed as some kind of crackpot. Are corporations really that incapable of conceiving that their beloved little product might, in actuality, be worse than garbage? It seems the corporate bigwigs sincerely believe there are only two kinds of customers: the vast majority (of course) who are deliriously happy with the product and a select few who are mildly disappointed and would have liked one or two little improvements. Heaven forbid that anyone actually
hates the product! Oh, no, no such customers like that. No siree!
Can you tell I'm an unhappy camper? And I hadn't even gotten around to purchasing the set yet. Between this, Fox's unnecessary removal of "previously on" segments, the editing of bloopers from
Dark Shadows, the bug on the
Rocky & Bullwinkle set, the new trend to cut seasons in half, and the entire
Combat! fiasco, I'm seriously wondering if I should just stop buying TV on DVD altogether. If I wanted this many headaches, I could go back to watching network TV where I could be endlessly irritated by their on-screen bug and promo fests for absolutely free. Leave it to the corporations to kill a good thing.
P.S. I hope this post doesn't come off as too dark or angry, but I'm definitely not in the best of moods. It's been one of those weeks. One thing after another has gone wrong with no solutions in sight. And with tomorrow being friday the 13th, I really dread seeing how the week is going to finish out. Maybe things will look rosier a month from now.