When ROTK EE was released, one of the best deals for it was to pre-order it for $21.99 (I believe) and get a $5 digital coupon as well. I ordered, got the movie, no coupon. Others seem to have gotten their coupons shortly after the movie shipped. So, I emailed customer service. Keep in mind this was probably at least a few weeks after I got the DVD in the mail. A few days after my email, I got this response: My 1st (underwhelming) response from BB Customer Service: Grant, Thank you for contacting Best Buy about your order. I'm Jarold with Customer Care. We appreciate your concern about not receiving your digital coupon, and we'd be happy to help you. To provide you with the most thorough and accurate response, we would like to conduct research. Our Research and Solutions Team will get back to you as soon as possible. If you need to contact us for an update, please reply to this email and include your case number ********* in the subject line. Did you know that Best Buy has an affiliate program? Add value to your Web site and earn commissions by joining the BestBuy.com Affiliate Program. When you direct a visitor from your Web site to BestBuy.com and they make a purchase, you can earn commission dollars. http://bestbuy.reporting.net/program_pages/promo.html We appreciate your patience. Please do not hesitate to contact us with additional questions or concerns. Best wishes from Best Buy, Jarold and the Customer Care Team Then, a week after THAT: Grant, Thank you for contacting Best Buy about your online order. I'm Barb with Customer Care. We appreciate your interest in receiving Digital Dollars. This is a complicated research issue and we are not yet able to provide you with a complete resolution. You may expect to hear from us shortly once we fully research the issue. Thank you again for your time and flexibility. If anything should change, or your should have any questions in the interim, please feel free to contact us at anytime for additional assistance. We look forward to your next visit to one of our stores or to www.BestBuy.com Best wishes from Best Buy, Barb and the Customer Care Team Still no coupon though. WTF?! How hard is it to see that I pre-ordered ROTK when the special was on? If they think I'm trying to swindle a second coupon couldn't they check to see if they sent me an email (that I never got) and disable the first coupon code? I don't think I'm going to order anything from BB.com again. Heck of a lot of fuss to go through to save $5. I already bought what I wanted to use the coupon toward somewhere else since the price went way up after release at BB. So, I bought it on sale somewhere else. Not as cheap as I could have gotten when it was on sale at BB and used the coupon, but oh well.