Subject: Warning To CSW customers!!!!! Cambridge Sound Works does not supply parts for the speakers they sell! My Letter to CSW customer service: I would like to start out by saying that my T500 speakers are performing flawlessly...no problems. This is a policy question that I have regarding parts availability for the Newton line. I realize that some of the speakers are not easily accessible buy the user (i.e., T300,s MC 300, etc.) However...the MC500 and T500's are easy to get at. Let us say (for discussion)...that a tweeter blows in the T500. I certainly would prefer to order the part and install it myself. The cost of boxing, and shipping the T500 back would be excessive....not to mention the potential damage that could be incurred by the exstensive handling of such a heavy and large/fragile product. I called CSW customer service and was told that they would never sell me any parts under any circumstances....and that I would have to return the entire T500! I then asked to talk with a supervisor...and was hung up on. Very unsettling, to say the least. I have dealt with many speaker companies and have always been able to purchase parts. What is your take on this rather strange policy? I see from your website (HIFI.COM) that your are no longer shipping the T500.....further supporting the case for "PARTS AVAILABILITY." I was also told from a CSW employee that the decision to stop shipment of the T500 was because of damage due to shipping such a heavy, delicate speaker. You want me to subject my speaker to this potential abuse over a $20.00 part? Here is the CSW customer sevice response: HI MIKE< That actually is correct. The company policy requires that a customer ship their product to our service center for repairs because we are the only authorized servicer of the product. This policy has everything to do with company liability. If a customer were to make a repair on their own with a part we supplied them and then they accidentally electrocute themselves, or their house burns down as a result of a fire from the repair, we could be held liable for it. If you encounter a problem with your T500s at some point and they need service, please call us at 1-800-367-4434 to arrange for the repair authorization number and shipping RMA. Thank you for your inquiry, Mike. Cambridge SoundWorks Customer Care ..................... Paradigm, Definitive Technology, Vienna Acoustics, Infinity, Mirage, Ascend, Klipsch, Onix, Polk Audio, Boston Acoustics, Atlantic Technology....and the list goes on....all allow the customer to purchase parts for their speakers! This policy should preclude anyone from purchasing "large/tower" type speakers from CSW in fear that a simple "swap out part" would cost them hundreds of dollars in shipping and potential damage in handling! Here ends my relationship with CSW (which is a shame because I like their products)...this is unexceptable!