Warner Home Video Tom & Jerry Replacement Program (UPDATE 1/30/07 POST #134) (1 Viewer)

[TheGreatOz]

This is like "Who's On First?" with both T & J sets needing to be replaced.

I'm puzzled about T & J Set 2. Are those uncensored replacement discs arriving OK? Or is Warner's fulfillment center sending out bogus discs for Set 2 too?

"Set 1 only needs #1 fixed, but #2 arrives too."

"Set 2 needs #1 and #2 too, so you get #1 and #2 too."

"I don't know!" ... "Third Base!"

 

[Ruz-El]

I got the volume 2 discs finally, here in Edmonton, Alberta, Canada,

Just thought I'd mention it in case other canucks have been waiting on these for ever.

 

[TheGreatOz]

Russ...

When you get a chance to audition your new Volume 2 discs, let us know if they're indeed the uncensored 'toons. Thanks!

Stay warm.

 

[Michael Rogers]

I sent my old discs back and kept the new ones. I hope this does not cause trouble in the future exchange.

 

[TravisR]

The Volume Two replacement discs are fine. It's just the Volume One replacement that is not correct.

 

[Ruz-El]

I can check my vol 2, what am I looking for?

 

[bob kaplan]

Thanks for those details Jeff.
b

 

[TheGreatOz]

Russ...the details are in Message #62. Thanks for checking!

 

[Ken_McAlinden]

I received my Volume 1 replacement today. The first thing that I noticed that was odd was that they sent me both disc one and disc two even though the only disc with censored cartoons was disc one. The second, more important thing that struck me as odd was that the discs are exactly the same as the ones I already have. No censored scenes have been restored. The file dates on the video files are still from August of 2004. Very frustrating. :frowning:

Regards,

 

[buttmunker]

I did, too, before I realized that the new discs were entirely the same as the old discs. I hope that they know this, and will automatically send out the right replacement discs without a phone call from me prompting them to do so. After all, they know that what they did send out was bad, so it would show to reason that they would have to resend to all the same people they sent to initially. Automatically.

 

[Ken_McAlinden]

They are still trying to figure out what went wrong on their end, so I would not assume anything. When in doubt, call.

Regards,

 

[Jay Pennington]

I called them Friday to report the same problem. I figured I would get a "yeah, we're aware of that" response, but the person who answered the phone didn't seem to have come across the issue before. She had to put me on hold, then informed me that her boss would have to speak with HER boss and they would give me a call.

FWIW, it didn't sound like English was the lady's first language. Nor the last time I called, when I asked for the replacement in the first place. There were two misspellings in my name and address on the label.

 

[bob kaplan]

Hello,...in reguards to Tom and Jerry Vol 1,
Looks like, according to THE DIG. BITS, that we are to give another call if we received the defective replacements, as replacements. i hope i read that right!!
Anyways, i just did so and the lady that answered, seemed to know (to some extent) what has happened, but somewhat confused as well.

i left my name and address (actually...i was in their computer) and was told to return the disc when i received another envelope. i wonder which disc(s) i am to return? ...and what i am to do with the other prepaid envelope. Hope there are clear instructions that in "fine" in the next envelope.

 

[Ronald Epstein]

January 30, 2007 -- Updated Notice regarding Tom & Jerry Spotlight Collection: Volume 1, Disc 1 (Version 2)

Previously, Warner Home Video had advised consumers who purchased Tom and Jerry Spotlight Collection: Volume 1 DVD that certain episodes on Disc 1 had an alternate picture/audio track. Warner Home Video offered to replace Disc 1 with a disc that had the original picture/audio track, which some consumers requested. Those consumers were inadvertently sent an incorrect replacement disc.

Consumers who recently received the incorrect replacement disc, and any other consumers who still wish to have Disc 1 replaced with the original picture/audio track, should contact Warner Home Video at 1-800-553-6937 so that a self-addressed stamped envelope can be sent to you for return of your current disc. Please note that the replacement disc will be sent to you in approximately 4-6 weeks.

 

[_william_]

I just called 2/1 and was told corrected versions for people who received incorrect versions were shipped 1/31. They did not take my name again, I was in the system, so I'm waiting now to see if corrected discs arrive. Next to no time at all on hold.

 

[AndrewR]

Someone on the DVDTalk forum reported getting their replacement today.

 

[buttmunker]

got my 2nd replacement today, too. couldn't review it, as I'm at work and will have to wait until I get home.

 

[BrianP]

I received my new replacement disc today. It does appear to be different to the previous one sent. I checked the video files and the creation date was December 30, 2006. Also they have a new warning about the racial content in the beginning. Haven't had a chance to check the cartoons to verify the original content is restored. At least it looks like Warner got it right this time.

 

[TravisR]

Did you guys make a second call or are they just sending the corrected discs out to the same people?

 

[BrianP]

They appear to be automatically sending them without calling.