Vudu resets user passwords after hard drives lost in office burglary

Discussion in 'Streaming and Digital Media' started by Todd Erwin, Apr 9, 2013.

  1. Todd Erwin

    Todd Erwin Cinematographer
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    Apparently, Wal-Mart is offering free identity protection for one year through AllClear ID to make up for this snafu.

    You can read the article on CNET.

    Thankfully, I never recorded a credit card with Vudu, as I have only used a free rental code (from when they first launched on the PS3) and for UltraViolet streaming.
     
  2. MattAlbie60

    MattAlbie60 I Work for Mr. E. H. Harriman of the Union Pacific

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    I thought it was only affecting some people, not everyone?

    Well, uh-oh.
     
  3. mattCR

    mattCR Executive Producer
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    It didn't impact everyone, but because they would have to verify everyone impacted, they are just giving everyone 1 year of identity theft protection.

    I can't remember the last time a story like this came from a smash and grab, someone running into the building and physically stealing the data.
     
  4. mitch_vudu

    mitch_vudu Auditioning

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    Todd, from our FAQ: "It's important to note that the drives did NOT contain full credit card numbers, as we do not store that information."

    If anyone has any questions about the incident, please see the special FAQ we've set up here: http://www.vudu.com/password_faq.html

    If you still have unanswered questions after reading the FAQ, please do not hesitate to call or email us through the link.
     
  5. MattAlbie60

    MattAlbie60 I Work for Mr. E. H. Harriman of the Union Pacific

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    That is really great to hear, but I think the Consumerist piece may have alluded to the fact that full credit card numbers were taken, too, FYI.

    I'm not saying that you're wrong and they're right, obviously. Just the contrary. I just wanted to let you know, as that was the impression that I was under.
     
  6. schan1269

    schan1269 HTF Expert
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    I got an email from Vudu that explained no CC information was kept/leaked.
     
  7. MattAlbie60

    MattAlbie60 I Work for Mr. E. H. Harriman of the Union Pacific

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    Yeah, me too. I'm not worried about it, but I just wanted to let him know in his official capacity that I think news outlets have kind of started misreporting/misrepresenting this event almost instantly after the news broke.
     
  8. Todd Erwin

    Todd Erwin Cinematographer
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    The point I was making was that, just in case credit card numbers were found to be intact, I should be safe, as I have never recorded a card number with the service.
     
    mitch_vudu likes this.

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