I have 1000+ CDs, and have returned 4 of them for defects since 1986. For the most part I don't even think about having to return a CD when buying it - they're that rock solid. DVDs are another story - I always wonder if I'll have to return a box set. I can think of 6 box sets that came with badly scratched or smudged discs, with several others containing at least one lightly scratched disc. I have at least 10-15 single DVDs that came with light scratches/smudges. Am I the only one who's having this trouble? Quality control for DVDs seems to be kind of low. I've felt compelled to return two box sets : Die Hard & Friends: Season Four. In both cases I've returned the discs, gotten another set, and found them to be just as bad (if not worse). The "Friends" set had a badly scratched disc 2, and a badly smudged disc 3. I swapped sets to find the same exact thing - scratched 2/smudged 3. Are box sets packed by hand or something?