TiVo rebate denied.

Discussion in 'Playback Devices' started by Jon_Are, Jan 7, 2007.

  1. Jon_Are

    Jon_Are Cinematographer

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    I had been a subscriber for over a year when I decided to upgrade to a dual tuner box. I had asked on a Tivo forum whether I would be eligible for a rebate and was assured that I would be.

    So now they've denied my rebate for this reason: "New TiVo Service or TiVo Plus service activation is needed in order qualify for the rebate."

    So I'll never again be eligible for a Tivo rebate?

    Would this have worked if I had cancelled my service, then re-subscribed?

    Any suggestions on how I can fix this (I've already contacted Tivo customer service but have not heard back).

    Thanks,

    Jon
     
  2. Brian^K

    Brian^K Supporting Actor

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    The rebate rules clearly state that new TiVo Service Activation is required: "Activate new TiVo® service before 1/31/2007 and remain active for a minimum of 30 days." I wouldn't trust information on a forum that contradicts the actual wording of the offer you're asking about.
     
  3. Brian Glaeske

    Brian Glaeske Stunt Coordinator

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    Any time you buy a new TiVo, it is a new subscription, no?

    Although the mentality of corporate America emphasizes "new customers" over keeping existing customers.
     
  4. Brian^K

    Brian^K Supporting Actor

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    It is very common for businesses to provide an extra incentive for new customers to select their service.
     

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