well guys, I emailed Onkyo about 1 week ago and received their email back today. It says to take it back to my Circuit City (where I bought it) and they'll ship it off to get fixed. To verify this, I called the Onkyo support phone number and talked to man who said they have built a chip which fixes the problem and to return it to CC and they would ship it off and fix it. It'll probably take around 2 weeks. I called my CC and the man said there would be no charge for this. So I guess I'll head down to CC today and drop it off. You guys think shipping it off could cause more harm than good? One more quick question. Is it really worth all this trouble just to get mode 3 to work. mode 1 sounds great already. Does the LFE channel really sound a lot better??? Also, can would Xbox games sound better listening through the LFE channel??? thanks guys.