Nick Graham
Screenwriter
- Joined
- Oct 16, 2001
- Messages
- 1,406
They need to sell the rights to Anchor Bay, Criterion, anybody....these guys don't even seem to be Goodtimes caliber...atleast THEY can get stuff on to store shelves.
Thanks John for the update. It is a little dishearting. I preordered 2 copies(for my dad and me).
Holy s***
It's nice to know I'm not the only one. I ordered two copies as well, as this movie is a 'father / son' bonding film. Good sci-fi war flick.
As for reading the manual for DVDit on the toilet, I did that just the other day. You people know way too much (no, not involved with PFE).
A shame, was really hoping for this film
So much for Tim Cook at PFE answering "everyone's" questions. I sent a fax and have yet heard back.
Tim Cook has been out-of-town and will be back tomorrow (Friday).
I contacted Michael again, and specifically referred to the Home Theater forum and how a member of HTF who lived nearby had visited PFE a few days ago and spoken to Tim Cook. Michael remembered that very well, mentioning that Tim wasn't actually present in the office when the person visited, but Tim happenned to call in while the visiter was there and how they talked together on the phone.
John Sparks, he didn't know your name but he otherwise accurately repeated the things your post mentioned...except you never mentioned that you talked to Tim Cook by phone rather than in person. Does the above mesh with your experience?
Michael told me that the picture *WOULD* be anamorphic, by the way.
As you can guess by the above statement, per Michael the DVD is still planning to ship. I asked "if I placed my order today at the 800 #, how long do you estimate before I get it?" His reply, while I don't remember it to the word, was to the effect that I ought to have it within a week or two. I was surprised and said so. His response was that the problem should be fixed now and that they hope to start reproducing discs by the first part of next week!
I discussed refunds. It seems that if you ask for a refund now you will get it. However, since they still plan to ship the discs they are not AUTOMATICALLY refunding the orders yet...but that is their exact plan if they decide for any reason that the disc will never ship. He claims they will contact the customers and initiate the refunds themselves.
I then asked about their policy of charging the credit cards in the first place before shipping the product. He got cautious at that point, as if he PERHAPS agreed that this wasn't the right thing for PFE to do, but wouldn't state such a disagreement straight to a customer. Perhaps I read that "caution" wrong. Anyway, cutting to the chase, he observed that, yes, PFE did charge the customers' cards prior to shipping the product, and yes, he recognizes that this is not the normal policy in the world of sales. He simply concluded by assuring me that the cards would be fully credited in the event of orders being cancelled.
I asked whether an order with a mail-in check would result in a cashed check prior to shipping the DVD. He said that he thought that a check would be held until the product shipped, but it sounds like he would have to check on that.
I asked if there was any change in the situation with shipping the product into stores, and he said no. There was some discussion between us as to whether it was miscommunicated last time as to how intent they are looking into this at this time. My last report was off; they are currently intent on trying their hand at selling it themselves.
As to the "high" interest and "low" number of orders, they realize that they are not well known among consumers, and that they won't automatically get the consumer confidance that, say, Paramount will. However, he says that interest and orders are increasing...there seems to be little concern there that they have a bust on their hands, despite the hold-up.
He would not personally divulge any details concerning the glitch. Instead, he quickly invited me to call Tim Cook myself tomorrow (when he returns) for all of the details concerning the problem, and gave me Tim's direct extension (which I won't divulge here at this time...that would not be right!). If I have time tomorrow, I will definately dial Tim's number.
In conclusion, Michael invited me to leave my own name and number with him, and after some deliberation I did so, but I do not honestly expect him to call me with any developments.
I'm not sure what the future brings for this title, but per Michael the game's not over for PFE yet. I'm not saying that the nay-sayers are definately wrong here, but there's a clear indication that they're still trying out there.
I'll keep in touch with them and see how it goes, okay?
we should send PFE a polite email telling them to stick to re-runs of I love lucy, highway to heaven or whatever it is that they do best. Whatever it is, replicating dvd's is obviously not on the list.
Before this is over, I fear I shall agree with that. But right now I'm giving them the benefit of the doubt. They're not the first company to have a release date slip!
Michael told me that the picture *WOULD* be anamorphic, by the way.
This will help them attone for their sins. All too often small time shops don't even know what this means.