1. they charge your CC the minute you order-even if an item is backordered; They dont inform you if a title is "in stock" or not at the time of ordering-they also dont email you for a week or two informing you your DVD is "in transit" or "on order" (They dont seem to even know their own stock status definitions-Ive recieved 3 "in transit" emails from them in the past month-"in transit" by their own definition means "In stock at company warehouse, available to ship in 2-3 days)! You have no way of knowing about their SOP until you dig deep into the companies "Terms and Condidtions"; Ive had the RED DWARF 5&6 set backordered now for 1 month; 2. When you cancel an order, they make it rather hard-you may or may not become aware of an unlabeled "X" by your order-THAT is the way to cancel; When you DO cancel an order-you are NOT informed that you will automatically be given store credit-UNLESS you dig deeper, and find that you have to specifically fill out a small form for a refund; 3. When you ask for a refund-they state it will take 21 days for it to be credited on your account; 4. If there is a price change in your favor-they WILL NOT inform you-nor will they automatically change it -even if your order has not shipped-even if you ask them too; They will not change an order-you must cancel it yourself and re-order-thus you are into them for a double amount of money for the same DVD-for 21 days or longer; Now I dont know about you, but to me this is tantamount to me LENDING the company money-which is done rather slyly, instead of upfront-and they keep the interest-you dont get a thing except frustration.