Pricematch response from Sears online (1 Viewer)

[Ryan Pream]

Well jeez this didn't help me much at all. My reading is they want me to email mailto[email protected]@sears.com"}[email protected].
Sears will not price match competitor's bonus or free offers, special
offers, rebates, financing offers, clearance or closeout prices, or prices
on used, damaged or display merchandise, service contracts or automotive
services, or installation, delivery, or assembly services.
Sears Price Match Policy does not apply to Wishbook.com PartsDirect.com
Sears licensed partner websites, 'Sears Presents...' and Sears Shop At Home
catalogs.
Stores in Puerto Rico, Alaska and Hawaii will not match online prices.
Dennis F.
Customer Care Representative
-----Original Message-----
From: Ryan Pream
Sent: 7/11/01 8:48:06 PM
To: [email protected]
Subject: Price Match on Panasonic 47WX49
Hi,
I would like to pricematch on the Pansonic 47WX49. It's a 47" Rear
Projection HDTV. I've located it for $1699 + 82.07 shipping & handling atwww.ibmega.com. IBMega is an authorized Panasonic e-tailor. I've enclosed
GIF screenshots of the Panasonic site showing they are authorized and the
IBmega price.
What needs to happen so I can purchase this set from Sears online for
this price? I can also purchase it from the local sears. I just want to
make sure I get the price match before my purchase.
Much thanks in advance,
Ryan Pream
[/quote]
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[Edited last by Ryan Pream on July 14, 2001 at 06:42 PM]

 

[JohanK]

Not much help eh Ryan...I guess you'll have to go into Sears and ask a salesperson if they'll price match. Keep us updated as I'm following your adventures with Sears but I haven't decided b/t the 47wx49 and Tosh 50h81.
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[Brian Mello]

The same customer service rep. sent me the exact same response. You need to call them. However, when I called I couldn't apply for a Sears Card to get the 10% off deal. They said I need to go into the store. So I'm in for another fight.

 

[Ryan Pream]

Did they tell you that they would pricematch IBmega? I have a Sears card so I don't think the 10% will work for me.
Ryan
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[Brian Mello]

I didn't ask the online service rep. but I did go into Sears (Town Center) and the guy I talked to in TVs had a pricematch form and was ready to start dealing but he told me I couldn't get the 10% off for opening a Sears account. So I told him I would try elsewhere. I went to Sears (Northpoint) and the sales rep told me she wouldn't pricematch. So next week, I'm off to try a few more stores.

 

[Ryan Pream]

I responded to the email from Sears and asked them to tell me something useful this time. Their policy on price-matching seems pretty clear. The only way I can see for them to get out of it is to say that the vendor is not an "Established Online Retailer". When I am ready to buy the set, if they won't pricematch I am just going to keep going up the food chain until someone gives in. I'm bringing my email from Sears online with me.
Ryan
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[Ryan Pream]

Well here is a reply from Sears to my reply to their reply . I guess you have to buy it first. I'm going to raise hell if they refuse to pricematch after I buy it.

You just told me to do what I already did! I am ready to buy this set and
want to pricematch it. Do I have to place the online order at the unprice
matched price and then email you? I was hoping to get the price adjusted
beforehand.
Thanks.
Ryan Pream

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