Did you send them a DVD, Chris?
Originally Posted by M3wThr33
No. They only asked for a Blu-Ray.
Did people send both?
Originally Posted by Mike Frezon
No. I was just curious if you thought both were being replaced and you might have sent both by mistake. There is one member--who has posted in this thread--who returned the entire package to Disney.
If you had sent both discs in, I was just curious to see what Disney Customer Service would have done.
Originally Posted by Chas in CT
A pristine replacement disc arrived two days ago and Mr. Cricket's heretofore missing lines are a lovely thing to hear. Good deal!
Thanks again to Mike Frezon, Diane at Disney, and everyone else who was instrumental in getting a replacement program implemented. I know it costs money, but this is what real customer service satisfaction is all about.
If you had sent both discs in, I was just curious to see what Disney Customer Service would have done.
Thank you for your recent contact regarding Pinocchio on Blu-ray disc. We truly appreciate your patience in this matter.
We are happy to let you know that we can now exchange your Blu-ray copy of Pinocchio for a new copy with corrected audio.
If you would like to participate in this exchange program, please reply to us with a confirmation of your full mailing address and phone number. We will then send you a pre-paid return mailing label.
Please use this label to send us just Disc 1 of Pinocchio on Blu-ray. Keep all other discs and packaging. As soon as we receive your disc, we will send out the corrected copy.
If you have any other questions or concerns, please feel free to reply to this email. You may also contact us at 1-800 723-4763 (Canada: 1-888-877-2843), Monday 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST.
Originally Posted by Khai L
Does this replacement program only apply to North America? I am in Australia, and have confirmed that my copy of Pinocchio is the erroneous version. I guess it's a minor audio issue that I would not have personally picked up without this forum, but now that replacement discs are sent out, I'd like one too!
So please, does anyone know if this applies to Australia too? Thanks,
Dear Christian, Thank you for the e-mail regarding your Pinocchio Blu-ray disc. We are concerned about your inquiry and would like an opportunity to address this issue with greater detail. The Pinocchio dialog issue was only found in product that was released in the US and Canada. Therefore we are only processing replacement requests for guests who reside in US and Canada. We're sorry for any inconvenience this may have caused. If you have any other questions, please reply to this e-mail. Thank you. Walt Disney Studios Home Entertainment Technical Support
Watched our Blu-ray copy before Christmas and never noticed the missing dialogue. This movie is so weird that a missing "Watch out Pinoke!" goes unnoticedOriginally Posted by Mike Frezon
The missing lines of dialogue are contained within the song Give a Little Whistle.
As Jiminy is counseling Pinocchio to "let his conscience be his guide" and "give a little whistle"...the two characters do a bit of a call-and-answer section:
Jiminy: And when your whistle's weak.....YELL!
Pinocchio: Jiminy Cricket!
Jiminy: Right!
Well, the response "Right!" by Jiminy is missing--both from the new mix for the Blu-ray release and from the original mono mix also included on the disc.
There is another piece of Jiminy's dialogue missing from the end of the same song. When Jiminy has always said "Look out Pinoke!", as Pinocchio falls over, there is...nothing.
Right!DaveF said:Watched our Blu-ray copy before Christmas and never noticed the missing dialogue. This movie is so weird that a missing "Watch out Pinoke!" goes unnoticed