Eric Peterson
Senior HTF Member
- Joined
- Aug 2, 2001
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- Eric Peterson
I reserved my copy of "The Incredibles" at my local Disney store about a month ago, as I usually do with major Disney or Disney/Pixar films. I arrived at the store this morning and gave my receipt to the lady who grabbed a copy from behind her. From a quick glance, it appeared that all of the copies were Fullscreen, so I stopped her and said "I want a Widescreen copy". She replied "This is Widescreen", and dropped it in a bag. I grabbed my bag and left the store, but wisely stopped and inspected my purchase. After a quick review, I realized that there was no Widescreen version anywhere on the specs. I walked back into the store and told them, that this is not what I wanted. Another employee butted in and said "That's the only way that it is available.". I was so completely stunned that I was nearly speechless. After a few moments to think, I stuttered, "I'm pretty sure that you're wrong -- this is completely worthless to me, and I want a refund". The second empoloyee butted in again, and told me that I would have to return the lithographs that I received first. I was starting to boil over with anger at the fact that they were trying to pull a "bait & switch" on me, but I refused to leave. I got back in line, and told the first employee (who was much nicer) that I wanted a refund, and she relented and credited my Visa.
I then drove across the parking lot to Best Buy and it appeared that they had only Widescreen copies, which made me quite happy. I received a free Lithograph from them also, so in the end everything worked out, but I'm still angry that the employees could be so INCREDIBLY ignorant about one of the biggest DVD releases of the year.
Does anyone know why Disney/Pixar decided to do a dual release for this movie, when all of their previoius releases featured both transfers on the same set?
I then drove across the parking lot to Best Buy and it appeared that they had only Widescreen copies, which made me quite happy. I received a free Lithograph from them also, so in the end everything worked out, but I'm still angry that the employees could be so INCREDIBLY ignorant about one of the biggest DVD releases of the year.
Does anyone know why Disney/Pixar decided to do a dual release for this movie, when all of their previoius releases featured both transfers on the same set?