After a gradual process of selling my Paradigms (Monitor 7se, CC-300 and Titans v2) to finance new models I now have Monitor 7 v3, CC-370 v2 and on February 8, I purchased new, sealed Mini Monitors v3 to go with my 25-31pc. After unpacking and connecting the Mini Monitors, the first thing I hear is – a blown driver. I returned the speaker to the dealer the next day where their tech confirms I bought a brand new defective speaker. I’m told they will order the replacement driver and call me when it’s ready. After a few days, I email Paradigm tech support to ask what the shipping times are and how I managed to buy a new, tested speaker that was defective. The tech apologizes, says those thing happens and the driver should ship soon. I still want details, so I email the same questions again and ask about any possible compensation. I receive a response from customer support apologizing, the driver will arrive by February 18. Deciding email isn’t doing it, I call Paradigm, ask for customer support and describe my situation to the rep who turns out to be the same person who had responded to my second email. She apologizes, says those things happen and the driver will be there by the 18th. I then ask what would happen if it was a 3 hour drive each way and am told that wouldn’t make a difference, there’s nothing they can do. She also tells me the matter has been raised to the Quebec distributor and is now closed. I reply that I expected more in the way of customer support, she apologizes and says there is nothing they can do. Today I spoke to the head of customer support who assures me this was a “minor defect” and it was handled in a timely and correct fashion and that is all they can do. The driver arrived and was replaced yesterday (17th), I picked it up and connected it at home. The speaker seems fine. I’m still surprised by the lack of concern from Paradigm. Am I expecting too much? Have I been spoiled by SVS and stories of Theta etc? I never thought Paradigm would FedEx a Signature 7.2 setup but I did think they would show me that my patronage was appreciated. Maybe an offer to upgrade or a discount on future purchases. I’ll post any updates, but right now I’m not sure if I would purchase Paradigm again. If asked, my recommendation would be to check new Paradigms if traveling any kind of distance and not to expect anything other than the absolute bare minimum support after you’ve paid.