My friend just got 947.00 cell phone-WTC related

Discussion in 'Archived Threads 2001-2004' started by James Edward, Oct 16, 2001.

  1. James Edward

    James Edward Supporting Actor

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    A friend just got a 947.00 bill from Verizon Wireless.
    The facts:
    She lives 3 blocks from the WTC, and has not had regular land-line service since Sept.11. Her land-line is also Verizon. Her son-in-law was an EMT killed at the WTC site. She has received many, many calls relating to his welfare, whereabouts, etc.
    Verizon is so far refusing to credit the account. Am I right in thinking that this is a no-brainer? They know where she lives, they administer both phone services, and if/when something like this gets out, it'll be bad press.
    Should the account be credited?
    Thanks for your thoughts, suggestions...
     
  2. MickeS

    MickeS Producer

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    I heard something about this on NPR the other day. I don't remember which operator it was, but they said that any cellphone calls made in the disaster area between a certain time period would not be charged.
    I'd investigate it if I was her.
    /Mike
     
  3. Brian Mansure

    Brian Mansure Second Unit

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    James,
    I don't want to promise a thing but my wife works as a collections rep for Verizon and I'll have her take a look at your message.
    I'm positive she wouldn't be able to access your friend's account but maybe she can make a general inquiry.
    ------------------
    BAM
    [Edited last by Brian Mansure on October 16, 2001 at 11:18 AM]
     
  4. James Edward

    James Edward Supporting Actor

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    Thank you Brian. Any suggestions from her would be helpful.
     
  5. Michael*K

    Michael*K Screenwriter

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    I know someone who got a $400 bill from Verizon and called to complain about it. They credited her for all calls made on 9/11 and 9/12. That knocked about a third off the bill.
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    --Mike
    Amazon Hot 100 DVD's
     
  6. brentl

    brentl Cinematographer

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    If this sticks it doesn't say much about the company or the people taking avantage of the situation.
    Brrennt L
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    OK guys ..... The tour of the Paradigm
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  7. Brian Mansure

    Brian Mansure Second Unit

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    James,
    I told my wife about your friends situation last night and she said the best thing to do is to call up Verizon and have as much detailed information about the calls made to and from the phone on Sept. 11th and 12th. Meaning that if the calls were about family and friends making sure everyone was alright and so-forth.
    Verizon may very well not credit or discount the bill for any calls made outside of those two days.
    She told me that every bill is being looked at case by case.
    I apologize for the info being so general but without more details my wife couldn't assess wether or not your friend's account would be accredited.
    Good luck.
    ------------------
    BAM
    [Edited last by Brian Mansure on October 17, 2001 at 09:20 AM]
     
  8. Bill Catherall

    Bill Catherall Screenwriter

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    Personally, I think that in this case, since the land lines were out, Verizon should apply land line rates to the cell phone bill for all the days the land lines weren't available. That means all incoming calls are free and outgoing calls at regular land line rates. That shouldn't be too hard for them to figure out.
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    Bill [​IMG]
    [​IMG]
     
  9. Ryan Wright

    Ryan Wright Screenwriter

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