To make a short story even shorter, I had my 2000 Dodge Dakota 5-speed towed to a transmission local shop that I'll keep unnamed for now for a free diagnostic of shifting problems (which turned out to be a bad clutch, so they say). Anyway, instead of receiving a call telling me what the problem was, and if I ok the work being done at an agreed upon price, I get a call two days later (to my surprise) telling me that the repairs were completed, and that the truck is ready to be picked up. Total: $699.90. After I get to the shop, I tell the store mgr./owner that I didn't agree to have the work done and that I didn't appreciate not being informed before the work was done. He said he tried calling, but he couldn't reach me (a lie), and that since the repair was simple, he did it anyway. I told him that I was price shopping w/ several other competitors and would really have appreciated a call before he did the work. Anyway, I ask that he give me 10% off the total to compensate for a lower price that I could've gotten. At first he agreed, but almost as instantly he re-niged (sp?) and basically told me to get lost. After getting him to admit some culpability after arguing w/ him in front of other customers. He was only willing to give me a $10.00 discount and show me the door. I wanted to go to the mat on this one, but I really need my truck for my business. Basically I felt as if my truck was being held hostage, and I would loose even more money (I'm self employed) by having to do w/o it for even longer so I reluctantly wrote a check and left. Is there anything I can do to report this sleaze ball?...Recoup my 10 percent?...Better Business Bureau? I just can't let this pass, so help me decide what to do. Thanks.