If "things" can easily get lost in the system, then that's the point: Apple's review system has problems in that it loses reviews in process. And if things stay lost despite the developer inquiring about it, then it's am even worse problem.
It seems to be a small, even very small, percentage of the reviews of that have serious problems. As a user, it doesn't impact me in any appreciable way. But this sort of thing has the potential to get worse, especially if as you say it's a systemic problem, and turn away developers, which would be detrimental to Apple.
Right now it's a gravy train. But if Apple looks difficult to work with and Android gets its act together and looks easy to work with, a shift could happen.
It seems to be a small, even very small, percentage of the reviews of that have serious problems. As a user, it doesn't impact me in any appreciable way. But this sort of thing has the potential to get worse, especially if as you say it's a systemic problem, and turn away developers, which would be detrimental to Apple.
Right now it's a gravy train. But if Apple looks difficult to work with and Android gets its act together and looks easy to work with, a shift could happen.