A couple weeks ago the girlfriend ordered cable TV on the phone since we just moved. We both had agreed due to our viewing habits that basic (and the cheapest) cable would be best. I rarely watch TV and her favorite shows are on the big networks anyway that are covered in this basic package. She called and asked for basic cable and what she got instead was basic and Tier 1/tier 2/tier 3 which comes close to $50.00 a month. I didn't know this until she was off the phone when I asked her how much it was going to be a month. She said $50.00 and I thought thats too much for basic cable. Since she didn't really know any better she unknowingly got basic and all the tiers, even though she had asked the rep on the phone for basic cable. I got pissed off and called back and asked the lady who answered for basic cable and what i got for a reply was "that will be $29.95 a month". Still seemed too expensive and so I asked what that included and she said Basic + Tier 1. I said "No, I want BASIC, no tiers, just BASIC" She then changed it to basic and when I asked how much a month she said $19.95. Now this is more like it. I'm tired of companies that pull this shit off. They knew what we wanted but of course try to sell us the costlier cable package for more money. I know a lot of companies pull this kind of crap but its getting pathetic when even cable/phone companies try these cheap tactics to get you into their more expensive packages. Misleading the customer so they can earn more money. I know too that the phone reps are told by superiors to try to get customers to purchase the more expensive packages but what happened to ASKING the customer if they were interested instead of using deceit?