Nelson Au
Senior HTF Member
- Joined
- Mar 16, 1999
- Messages
- 19,129
I spoke to Sony Customer service today as I have a Sony player about the problems with playback on The Twilight Zone. I am obsessed with trying to get to the bottom of this.
Sony was great! They looked into it and said I was the first person to talk to them about this set. All they can do is put an inquiry into Image and as soon as Image gets back to them, if a fix is an update to firmware, they'll do it.
And I spoke to Amazon's Customer Service rep by phone too. I never did that before, kinda cool, you ask them to call and they call you instantly! I spoke to a really nice customer rep, sounded like she was in a foreign country, but I won't get into that. She confirmed this set is on hold and many customers are having problems with the set. The full weight of Amazon holding this product will get Image to resolve it. She told me that it will cost them many sales because Amazon sell so much, so it behooves them to get this problem resolved. That all sounds great, but I told her I found it hard to believe Image can fix the problem in the 7 days they told me Amazon has to do the investigation into this set. So at least I'm on record with them and if I want, I can get a new replacement copy from Amazon after the 7 days are over and they will contact me and see if I want a new copy that is "fixed".
I am impressed with Amazon's customer service. The woman I spoke to took good care of me.
I truly hope this gets resolved with the full weight of Amazon on them! I wish us all luck here.
Sony was great! They looked into it and said I was the first person to talk to them about this set. All they can do is put an inquiry into Image and as soon as Image gets back to them, if a fix is an update to firmware, they'll do it.
And I spoke to Amazon's Customer Service rep by phone too. I never did that before, kinda cool, you ask them to call and they call you instantly! I spoke to a really nice customer rep, sounded like she was in a foreign country, but I won't get into that. She confirmed this set is on hold and many customers are having problems with the set. The full weight of Amazon holding this product will get Image to resolve it. She told me that it will cost them many sales because Amazon sell so much, so it behooves them to get this problem resolved. That all sounds great, but I told her I found it hard to believe Image can fix the problem in the 7 days they told me Amazon has to do the investigation into this set. So at least I'm on record with them and if I want, I can get a new replacement copy from Amazon after the 7 days are over and they will contact me and see if I want a new copy that is "fixed".
I am impressed with Amazon's customer service. The woman I spoke to took good care of me.
I truly hope this gets resolved with the full weight of Amazon on them! I wish us all luck here.