Help on how to replace "Everybody Loves Raymond" Season 1 DVD

Discussion in 'After Hours Lounge (Off Topic)' started by Harminder, Apr 20, 2007.

  1. Harminder

    Harminder Second Unit

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    hi everyone,

    I order a lot of movies and TV boxsets (90% of the time from Amazon) and I can't get to them right away usually. I bought "Everybody Loves Raymond" Season 1 DVD set back in January and haven't been able to watch it until recently. While watching disc 1 the DVD began to skip and stall. I checked the DVD and saw that it was severely scratched (mind you, this set was never opened until the day I wanted to watch it).

    This set is made by HBO but I can't seem to find anyway to get in contact with them to see if I can specifically get disc 1 replaced. Amazon said that it is past the exchange period and they can't do anything about it. Can anyone help with getting in touch with someone to get a disc replacement. I don't want to replace the entire set. Has anyone actually got 1 disc of a set replaced before?

    Thanks in advance.
     
  2. AnthonyC

    AnthonyC Cinematographer

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    Call up/email Amazon customer service. I had to replace a set that was past the 30 day period and they sent out a pre-paid shipping thing anyway.

    ETA: I'm assuming that you just went with the automatic returns page on their site, of course.
     
  3. Harminder

    Harminder Second Unit

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    I e-mailed amazon customer service directly and they are sending me a whole new box set! WOW! Amazon is amazing!

    Thanks for your help Anthony!
     

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