Got a new Cart and the best customer service ever.

Discussion in 'Playback Devices' started by Michael Were, Apr 16, 2003.

  1. Michael Were

    Michael Were Stunt Coordinator

    Feb 7, 2001
    Likes Received:

    I received a pioneer turntable from my father-in-law and after listening to several albums I decided I need a new cartridge (mostly to protect my collection) I headed over to audio asylum's vinyl section and posted the following:

    I bought a Grado Black from . I received it today, and wouldn't you know Grado included the wrong size bolts for the nuts or vise versa. It took me a while to figure this out. I had to much french press coffee in the morning so my hands were shaky and I am not that eye-hand coordinated. I had to run to the hardware store and get some new stainless nuts (25 cents a pop (what a ripoff)). I carefully installed the cart after following the how to links in the FAQ of Audio Asylum. I cleaned my copy of Monk's Misterioso album and proceeded to listen and enjoy and be blissed on a lazy afternoon.

    Afterwards I sent an email to Edward W. Sanders, Inc and Grado to just let them know about the nuts thing. I didn't make a stink or complain mind you it was just to let them know the quality control issue, nothing more. Within 10 minutes I get an email from Edward Sanders and he says he's refunded the total amount of the cart. Man I am floored. He didn't have to do that. I have never had anyone give such quick and overly excellent customer service.

    If you need a cart please do yourself a favor and buy it from him, because customer service like that does not exist in only a handful of businesses. We need to keep them open.

    Michael A Hendrix

    Sorry if this sounds like an ad, it's just such an unexpected pleasure to get such good customer service.

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