Greetings, I received a pioneer turntable from my father-in-law and after listening to several albums I decided I need a new cartridge (mostly to protect my collection) I headed over to audio asylum's vinyl section and posted the following: http://db.audioasylum.com/cgi/m.pl?f...er&r=&session= I bought a Grado Black from http://www.ewsaunders.com/ . I received it today, and wouldn't you know Grado included the wrong size bolts for the nuts or vise versa. It took me a while to figure this out. I had to much french press coffee in the morning so my hands were shaky and I am not that eye-hand coordinated. I had to run to the hardware store and get some new stainless nuts (25 cents a pop (what a ripoff)). I carefully installed the cart after following the how to links in the FAQ of Audio Asylum. I cleaned my copy of Monk's Misterioso album and proceeded to listen and enjoy and be blissed on a lazy afternoon. Afterwards I sent an email to Edward W. Sanders, Inc and Grado to just let them know about the nuts thing. I didn't make a stink or complain mind you it was just to let them know the quality control issue, nothing more. Within 10 minutes I get an email from Edward Sanders and he says he's refunded the total amount of the cart. Man I am floored. He didn't have to do that. I have never had anyone give such quick and overly excellent customer service. If you need a cart please do yourself a favor and buy it from him, because customer service like that does not exist in only a handful of businesses. We need to keep them open. Michael A Hendrix Sorry if this sounds like an ad, it's just such an unexpected pleasure to get such good customer service.