FYI : Express.com is under new manegment

Discussion in 'Archived Threads 2001-2004' started by Eric Stuckey, Aug 7, 2001.

  1. Eric Stuckey

    Eric Stuckey Second Unit

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    I emailed them about replacing my Defected copy of JP DTS and in the repley they said they were under new manegment and were striving to rebuilding there rep for being the # 1 dvd site on the net.
     
  2. Jeff Ulmer

    Jeff Ulmer Producer

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    Well, they aren't doing a very good job of it so far. After 9 attempts to order during their sale, I got 1 reply to the three emails regarding their site not accepting my credit card, which took a week for the response, basically saying to try again, which I did and it still didn't work. I emailed them back again 3 times and have yet to hear a reply.
    Same old Express if you ask me.
    ------------------
    Zardoz Online | Burt Lancaster is The Swimmer | dOc
     
  3. TonyD

    TonyD Who do we think I am?
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    this was the email i just sent them about order from the sale.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    how long is it going to take to process this order?
    Order Details
    Order 02980895
    Sold To: Ship To:
    TONY DEWALD
    order Date: 07/27/2001
    Shipping Method: USPS STANDARD
    Shipping Option: Ship As Soon As Possible.
    Payment Method: VI $12.92
    Total Cost of Order: $12.92
    Product Description Quantity Price Status Ship Date Tracking #
    19889 Godzilla 2000 1 $9.98 Processing - -
    >>
    Dear EXPRESS.COM Customer,
    Thank you for contacting us.
    EXPRESS.COM is now under new management. This new group is working
    hard every day to improve the site for our customers and to dedicate
    ourselves to better service. After reading the information that follows, if
    your questions have not been answered, please resend your e-mail to:
    . One of our Customer Service
    Representatives will be happy to assist you.
    EXPRESS.COM is currently shipping orders as fast as possible. We
    are increasing our in stock merchandise in order to ship items that are
    listed as "back order" or "pending" in your order. If you have a pending
    order in our system, viewable in MY ACCOUNT, it will ship once the
    unavailable item(s) are back in stock. We anticipate this to be completed
    by the end of August.
    Orders containing shipped items can still be viewed at MY ACCOUNT.
    If your order is being held due to back ordered items, and you do not wish
    to wait, you may remove those items online by clicking on MY ACCOUNT. If
    all items in your order are in stock, your order will ship immediately.
    Please also note, you may add in stock items to your order by using
    your SMART CART. For directions on adding and deleting items from your open
    orders, please go to HELP on the site, the ORDERS/SHIPPING TIME or follow
    the address below:

    We would like to thank you for your patience as we gear up for our
    grand re-opening in August. Please check back with us from time to time
    until then for some great sales we are planning to thank our customers for
    their understanding.
    Sincerely,
    EXPRESS.COM
    Customer Service.
     

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