I recently ordered a Harman Kardon AVR-635 from J&R music world online. My order just arrived Friday. It came out of the box looking like someone took a hammer to it. I promptly notified customer service and received a RA#. She said that they would schedule a UPS pick up that should occur no later than Tuesday. Does anyone else have any experience returning/exchanging merchandise with J&R that they would share? I'm just trying to determine what I'm in for, and how long this is going to take. Thanks for any help.