EDIT: Update on status on next post (4/24/07) I've ordered from ecost a few other times. and I even ordered a refurbished Denon receiver before without problems. Hands down they have some of the best prices. However, I recently ordered a Denon AVR-2106 through them at an amazing price, all the other authorized resellers were at least a hundred dollars more. However my unit I received had some electrical problems. I contacted ecost, they told me to call Denon, they admitted the issue, told me to call ecost to exchange under the 30 exchange policy. called ecost, a claim was submitted, 3 days later I get an email telling me to place a new order. (now for the sake of writing many less lines, I called numerous times every day or every other day and kept getting the run around until I talked to a supervisor, who also gave me the run around) Long story short, They made me purchase a 2nd unit, before I could exchange my bad unit. So I get double billed and I don't get credited back the first unit for up to 30 days. Not to mention I'm out shipping cause I have to ship it back to them. After about a week longer of the run around and even talking to a supervisor, I got my 2nd receiver, before I got my Return Authorization # to ship the original bad unit back to them. Well, the 2nd unit also had some electronic issues with it, and I talked to Denon, who concured that there was another issue with this unit. (if I call ecost and tell them, they will make me purchase a 3rd before I get credited for the 1st unit and I am going to be out shipping again!) Now at this point its already been 2 weeks and I havent been able to return my first AVR. after talking to Denon. and telling them I did NOT want to deal with ecost again. they said I could ship the unit to them under the 90 day warranty (I pay one way shipping) then they fix it and send it back within 2-3 weeks. Denon was more than accommodating and very professional and courteous. I decided that I would just ship both units to Denon, have them fix them, and just keep both units. one for the bedroom and one for the living room (an idea I bounced off my wife before I originally placed the order). I figured, If I'm going to be out shipping, I might as well keep a working unit. Whenever I called ecost, I never once heard a smile on the other line, or got an authentic apology. Never once was I accommodated in a timely manner, even the supervisor made promises to me that were never kept on time. Denon admitted they shipped ecost a bad shipment of refurbished AVR 2106's. and I'm not mad about the bad product which is getting fixed. its the methods, policy's and procedures and customer service I received from ecost which is what I'm upset about. Yes, ecost has great prices, and when all goes well, your a happy customer. But if there is a problem, prepare to pay the difference in inconvenience, double charges and sleepless nights over your unresolved issues. Id much rather pay a premium from now on and order from another more accommodating company. and yes, I filed a complaint with the BBB, the next step was the Attorney General's office, but I didn't bother as I just want this nightmare to be over with.