Not sure if this is the right place to post this but here we go. I called DTV and threatened to cancel my NFL Ticket (a friend of mine suggested doing this as he got the deal before me) because of the rising costs. I went through the normal crap they put you through and then the woman said fine Mr. T we the NFL ticket is removed from your account. WHAT !? So I hung up, called my friend and told him what happened. He explained that I would have to call back the following day and try to get ahold of someone in customer retention that "worked hard" for their customers. So I called the following day, explained exactly what happened and how my friend got this deal where he got the HR10-250 for free & free instillation as long as he signed up for the NFL Ticket. The gentleman I had took his time with me and looked over all the deals he had till he found it and bang ! Yesterday I had my HR10-250 installed for free. I did have to sign up for the NFL Ticket but he also gave me a 7 month payment plan for it and gave me the superfan package for free. If you dont have the HD DVR unit yet I suggestion giving Directv a call and keep trying the customer service roulette wheel till you get someone that will give you the deal you want. Its out there to be had.