I wasn't really sure if I should put this in Computers or here, but since it is a vent...I think it goes more in After Hours... Anyway, I started a new position as Extension Associate of IT Development in the state of Kentucky back in July. As part of my job, I travel around the state training large groups on how to use Agricultural Extension reporting software. In early September, I made a trip to a county to conduct one such training. Since I am new on the job, the company has not yet purchased me a laptop for the trainings. I took my personal laptop for the day because we had a shortage of machines for the trainees to use. I got to the site, set up, and everything was working fine. After hooking my laptop to the LCD projector, I booted my Dell laptop. Everything came up just fine...no problems at all. In order to get the information to display on the screen, I then pressed the FNC LCD combo. As soon as I did my screen went dark, but the information appeared on the projector. Being a computer nut, this was obviously strange to me, but due to time constraints I didn't have time to look into it at the moment. I used the machine the whole day to finish my training. Everything worked fine except I wasn't getting a picture on my screen, only through the projector. After I finished, I unhooked the projector and tried to reboot the machine. The machine made all of it's normal booting noises, but nothing ever appeared on the screen. I thought to myself "Luckily I have the 3 year warranty!". Or so I thought... I got home, called Dell, and walked through all the normal trouble shooting mumbo-jumbo. After about an hour, we decided to send my laptop into the repair depot to be looked at. Three weeks passed. After a few calls to the depot, I finally found out that my laptop was on the way back to me. I thought the 3 week repair time was a bit excessive, but I was just glad to have it back and fixed... ...Well I got the package back on Monday and opened it. Inside I found a note that stated "Sorry we could not fix your laptop due to damage outside the warranty". "WHAT????" Needless to say I was outraged. There was no documentation in the box indicating what the damage was. So immediately I called Dell to get the scoop on why they wasted 3 weeks with my laptop and did not repair it. The woman who answered was incredibly rude and not helpful at all. She put me on hold for 15 minutes supposedly "accessing my file". Finally she came back and said "Mr. Smith we did not repair your machine because something was spilled it in". I was left scratching my head. Like most people here I am very anal about my electronics and very careful. If water or some other liquid had been spilled into my laptop, I think I would know about it. I argued with the woman that nothing had been spilled in the machine and that they had a duty to honor the 3 year warranty I purchased. She was very dismissive, but gave me the option to send my machine back in. She then offered that she "would be happy to take $200 off the total repair cost of $700." Well that is just wonderful. Why did I buy the warranty? If water or some other liquid had been spilled in the machine, then why does it still run when hooked to an external monitor??? The bottom line is that when the machine left my possession, there had been no liquid of any kind spilled into the machine. I guess it is now my word against Dell...the big, faceless corporation. I used to love Dell and always recommended them to friends. Hell, I have probably helped Dell sell hundreds of machines because friends and family always ask me what kind of computer to buy. Needless to say those recommendations won't be coming from me anymore. Do you guys have any guidance on what my options are here? I know I can contact the BBB and file a complaint, but I am not sure how much good that will do. I could also have my lawyer write a letter to Dell, but I fear that might get lost in the shuffle. Any other advice for a very upset HTFer? Thanks for listening guys.