Consumers Satisfied with UltraViolet says NPD

Discussion in 'Streaming and Digital Media' started by Towergrove, Oct 29, 2013.

  1. Towergrove

    Towergrove Screenwriter

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    I think people are having less issues with registration to Ultraviolet as time goes on and satisfaction levels are at very good levels for the service:
    http://homemediamagazine.com/digital-copy/npd-consumers-satisfied-ultraviolet-31744
     
  2. Joshua Clinard

    Joshua Clinard Screenwriter

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    I think a lot of progress has been made since UltraViolet first launched. At first, you had to create an account for each studio that participated in the early launch. That meant you had to have accounts for UV, Sony, Paramount, Universal, and WB (flixster). Fox and Lionsgate had yet to release a title. By mid summer of 2012, Vudu offered the abilty to redeem titles from all UV studios directly on it's website. CinemaNow and TargetTicket now offer that capability as well.

    Another problem with early redemptions was that people would get SD copies with redemptions from codes that came with Blu-rays, which led people to make lists of which releases came with HD and which did not. Now, that problem has also been fixed. And most studio's have upgraded the ones that were incorrect for people that asked.

    Another problem was that there weren't enough apps for portable devices such as the iPad, and Adroid phones and tablets. Once Cinema now launched their app for both platforms that became a thing of the past. Now there are multiple apps to choose from for both platforms.

    UV is still in it's infancy. Retailers will continue to launch. More features will be added. The Common File Format will solve a lot of problems, when it finally comes. You should be able to download a file, save it to multiple locations, and play it with many devices. More titles will be added, and additonal studio's (Disney, MGM, Independants) will join as UV becomes more common. When all of this happens, UV use will greatly increase. It took two years to get to 16 million. I think in another 2 years we could approach 40 million accounts.
     
  3. Ejanss

    Ejanss Banned

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    Yes, still got a couple of SD copies from the early days--
    So, what's the procedure, if I re-enter the code from the insert, the HDX will be added?
     
  4. Joshua Clinard

    Joshua Clinard Screenwriter

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    Open a support ticket from the site you redeemed it from. Tell them you got a SD copy from your blu-ray. You may need to tell them the code, or take a picture of the code sheet or the blu-ray itself. They will either give you a new code, or upgrade it for you in your locker. Good luck.
     

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