Best Buy Returns?

Discussion in 'After Hours Lounge (Off Topic)' started by DonRoeber, Jul 30, 2003.

  1. DonRoeber

    DonRoeber Screenwriter

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    Tuesday night I picked up Jerry Maguire SE at Best Buy. I opened it tonight, and to my shock, the insert was gone, the security tag had been torn out (the cardboard was torn), and both DVDs had been replaced with heavily scratched consumer blank CD-ROMs! The DVD was sealed when I bought it from Best Buy, but it didn't have any exterior security stickers (the cardboard gatefold DVDs rarely do). One thing that I noticed was odd was that the price sticker was white, and not yellow. Fortunately, I still have the shrinkwrap with the price sticker, and the receipt. I'm going to head back to Best Buy this weekend, but I'm curious as to wether anyone has had this happen to them before, and how understanding the managment was? I can imagine that they'll think that I just swiped the discs, but really, I didn't!
     
  2. nolesrule

    nolesrule Producer

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  3. CraigF

    CraigF Cinematographer

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    Wow! They're good (here) about unopened discs, but opened ones...I wish you luck, Wal-Mart they ain't, not very flexible with their policies it seems. I read about somebody opening a set that had older versions of the discs in it...somebody bought the new ones, put the old ones in the new case, and returned it presumably for another new one...typically nobody would notice if the silk-screened titles are correct, maybe not even the casual purchaser!

    I must say I have often wondered about some discs I've seen where the shrink-wrap didn't look "right". Thanks to your experience, I'm a little less pissed about the security stickers now...I didn't see what they did for store security, but now I see it's kinda for *my* security.
     
  4. DonRoeber

    DonRoeber Screenwriter

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    Just wanted to follow up. I took the DVD back to Best Buy on Sunday. No problems returning it. The guys behind the counter were pretty amazed, but since I had the shrink wrap and everything, they just figured it had been stolen at the factory, and gladly gave me a replacement. I had them open the replacmenet there (which also had a white pricetag as well), and it was fine.
     

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