Josh_HI
Second Unit
- Joined
- Apr 17, 2004
- Messages
- 303
I had a horrible experience at Best Buy yesterday. And all because of a stupid worker & the ad in the paper that used old cover art for the muppet show.I just sent an email at best buy.com here is what I wrote:
Yesterday (August 9th) I went to buy a copy of The Muppet Show Season 1 at my local best buy along with the new movie Muppets Wizard of OZ. And when I went to the register it rang up for $35.99. And I told the women at the register that this was its first week of release and it was on sale for $29.99. She did not believe me. Even after I pulled out my add showing her the price she did not believe me. She was extremely rude. She said that because the picture in the add just said season one on the bottom and the copy I had said special edititon that mine was more expensive. I told her there is no regular edition and that they all have special edition on them. She lied to my face several times telling me there was a regular edition and that she saw it and it had sold out already.I told her I have looked it up and that there was only 1 type of box set that came out and they all had special edition. She just kept lieing and lieing to me and was no help at all. I told her that is was false advertising and if she didn't have this 'regular edition' to prove it to me that one existed than she had to give me the price in the ad. She was snarky and said no and did NOTHING to help me. Her name was Abby and I was at the best buy in ***** ***** store #***. It took about and hour for me to talk to a manager/main media guy. He did however help me. He looked in the computer and said that there was only 1 edition that existed and that was the special edition that they got in. He knew I was correct and I got it for $29.99. But the whole thing ruined my afternoon and my experience at best buy. I received no apology from the women or anything. That is the least they could have given me after embarressing me and taking an hour to help me. Especially since she lied to my face several times and was no help at all. I am a reward zone member and expect to be treated with respect and that women gave me none. I buy from Best Buy all the time but yesterday you all came very close to losing me as a customer. I even told that to Abby but she didn't care.This was the worst service I have ever had in my entire life.
Yesterday (August 9th) I went to buy a copy of The Muppet Show Season 1 at my local best buy along with the new movie Muppets Wizard of OZ. And when I went to the register it rang up for $35.99. And I told the women at the register that this was its first week of release and it was on sale for $29.99. She did not believe me. Even after I pulled out my add showing her the price she did not believe me. She was extremely rude. She said that because the picture in the add just said season one on the bottom and the copy I had said special edititon that mine was more expensive. I told her there is no regular edition and that they all have special edition on them. She lied to my face several times telling me there was a regular edition and that she saw it and it had sold out already.I told her I have looked it up and that there was only 1 type of box set that came out and they all had special edition. She just kept lieing and lieing to me and was no help at all. I told her that is was false advertising and if she didn't have this 'regular edition' to prove it to me that one existed than she had to give me the price in the ad. She was snarky and said no and did NOTHING to help me. Her name was Abby and I was at the best buy in ***** ***** store #***. It took about and hour for me to talk to a manager/main media guy. He did however help me. He looked in the computer and said that there was only 1 edition that existed and that was the special edition that they got in. He knew I was correct and I got it for $29.99. But the whole thing ruined my afternoon and my experience at best buy. I received no apology from the women or anything. That is the least they could have given me after embarressing me and taking an hour to help me. Especially since she lied to my face several times and was no help at all. I am a reward zone member and expect to be treated with respect and that women gave me none. I buy from Best Buy all the time but yesterday you all came very close to losing me as a customer. I even told that to Abby but she didn't care.This was the worst service I have ever had in my entire life.