On Sunday, I placed an order for two full season TV DVD sets with Barnes and Noble with 1-3 day Express Delivery. Later that day, I received an email from Barnes and Noble telling me the order was ready to ship on Monday. After hearing nothing all day Monday, I get an email telling me my order had been delayed and that I could cancel the delayed items. When I went on the website to do so, it seemed to let me. But then I got an automated email telling me that "Unfortunately, we are unable to complete this request, as your order has entered the shipping process or has already shipped." I called their 1-800 number. The first rep looked up the order in the system and discovered both items were backordered, so they couldn't possibly have "entered the shipping process." She put me on hold while she went to talk to her supervisor about canceling the order, but the call got disconnected after about four minutes on hold. I redialed the 1-800 number and got another rep, who looked up my order, confirmed it was backordered, and told me she canceled the order. About five minutes after I got off the phone with her, however, I got another email from Barnes and Noble telling me the order could not be cancelled because it had entered the shipping process. Worst customer service I've experienced in a long time.