Hi everyone, I just thought I'd post my situation regarding my Hitachi 61 inch big screen with Sears Warranty Repair and see if anyone knows the answer to the "preset brightness" button. I bought the warranty because they come out and repair the tv if there is a problem (and I've had problems with tvs before) so it was worth it to buy it or so I thought. The power went out about a month ago and since then my tv went "dark" which required me to turn the contrast and brightness up quite a bit. The Sears guy comes out and says, it "looks good to me" and says nothing is wrong with it. The picture actually looks terrible and I explained that I should not have to crank up the contrast/brightness to see people and that I watch a lot of DVDs and I know what it is really supposed to look like versus what you see in the store. He gets on the phone with Hitachi and they say that it may have reset the preset brightness button which is in the service menu. He cranks this up some but gets disconnected from Hitachi and never finds out what it is supposed to be set to. Does anyone know? Also, once he did this the picture did noticeably improve but I still have the brightness/contrast cranked up way beyond what it was. I explained to the guy that I am no expert but that I did use the Avia dvd to arrive at the lower settings. The guy never heard of it and started getting upset with me about it. I did receive a commitment from him to call me back on Monday to see what the problem is with the set. In any event, I think the problem maybe this preset brightness button, any ideas on how I access the service menu and put it at the right number? Thanks!