Anybody dealt with salesstore.com ??

Discussion in 'Displays' started by bennyeos, Apr 25, 2012.

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  1. bennyeos

    bennyeos Auditioning

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    This is the Merchant and we will answer in detail all the allegations (many of them false).
    First, our website address is SaleStores.com and not SalesStore.com; there's only ONE "S" in the middle, not two.
     
  2. bennyeos

    bennyeos Auditioning

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    Merchant Response:
    - Our prices are low because we have to be competitive to get sales. We don't have Millions of Dollars to spend in Marketing like for example Amazon.
     
  3. bennyeos

    bennyeos Auditioning

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    Merchant Response:
    - We are not sure what reviews has David Norman read. For starters, we have an A+ Rating at the BBB as you can see here:
    http://www.bbb.org/south-east-florida/business-reviews/audio-visual-equiptment-dealers/eos-trading-in-miami-fl-31001084
    - Then, you have to consider that most of the "review" sites can be manipulated by competitors, and ONE angry customer can place many reviews in different sites. Furthermore, all those sites are COMPLETELY BIASED towards the negative comments. If you think about it, most people that buy and everything was alright, don't bother to place a rating....they have a life. But a few angry Customers, which is almost impossible to avoid, might spend a lot of time an effort trying to trash the merchant. So...why not check us out on an UNBIASED review site. We are talking about AMAZON. We sell on Amazon Marketplace and ONLY CUSTOMERS can enter reviews on Amazon. As you can see in this link:
    http://www.amazon.com/gp/aag/main?ie=UTF8&isAmazonFulfilled=&marketplaceID=ATVPDKIKX0DER&isCBA=&asin=B000GG05QM&seller=AFAGM2K2OIRAD
    We have 4626 feedback in our lifetime with 99% POSITIVE. What more do you need to know about our service?
     
  4. Sam Posten

    Sam Posten Moderator
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    Welcome to HTF Benny.
    It seems your ResellerRatings have indeed improved, that's an interesting sign. Good luck pulling them up further.
    Regarding low prices, I don't think marketing is really the key to Amazon's success. I don't think I've ever in my life seen a print or TV ad for Amazon outside of their Kindle ads. Exploiting sales forces such as drop shipment, minimal warehousing, and zero B&M might be bigger keys to how they keep their prices down. You'll excuse folks for being unwilling to believe that smaller sellers can compete with Amazon because they don't have an ad budget or a strategy that allows them to buy in bigger bulk than Amazon can to get better volume pricing, that just doesn't add up.
     
  5. bennyeos

    bennyeos Auditioning

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    Response from SaleStores.com:
    - We DO NOT sell Cell Phones, nor we have anything to do with Wirefly.com
    - Customer seems to have gone to another site: SaleSStore.com that has nothing to do with us.
     
  6. bennyeos

    bennyeos Auditioning

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    Response from Merchant:
    - As of today, 4/25/2012 we have 8.21/10 on http://www.resellerratings.com/store/Sale_Stores_EOS_Trading_Corp_emcdepot
    - As of today, we have 99% POSITIVE feedback on our Amazon Store, with 4627 feedback received:
    http://www.amazon.com/gp/aag/main?ie=UTF8&isAmazonFulfilled=1&marketplaceID=ATVPDKIKX0DER&isCBA=&asin=&seller=AFAGM2K2OIRAD
     
  7. Mike Frezon

    Mike Frezon Moderator
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    Let's keep in mind that the first three posts of this thread come from 2006 and the next two were made in 2009. It has become obvious to me over the years that many members don't take note of the dates that posts were made.

    And since there seems to be both a salesstore.com and a salestores.com, I'm sensing some confusion among the posters in this thread.
     
  8. bennyeos

    bennyeos Auditioning

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    Merrchant's Response:
    - We think Sam might not know all the facts. Page 27 of Amazon's 10K statement (Annual Financial Statement presented to the SEC) shows US$ 1.63 Billion Dollars in MARKETING EXPENSE. Here's the link:
    http://investing.businessweek.com/research/stocks/financials/drawFiling.asp?docKey=136-000119312512032846-65U07V1542N4RBOCDQ5E0EDGLK&docFormat=HTM&formType=10-K
    With $48.1 Billion total sales, that means they spend 3.4% of their Sales in Marketing. Small Companies in very competitive lines of business can't afford to spend that much. For example, in Electronics it's very tough to get 10% Gross Margin. 3.4% would be a big chunk of your Gross, and then you have Payroll, Rent, etc, etc. But most importantly, say a small Company spends that 3.4% of their Total sales, and say that Company sells $500K/yr, that's only $17,000 for marketing. Almost impossible to get any branding with that budget. A small Company can't make a dent in consumer's minds, compared to the 1.63 BILLION dollars Amazon spends per year to make sure they get the traffic.
    Amazon has one of the largest or maybe the largest (we don't know for sure) Affiliate Marketing program in the Planet: https://affiliate-program.amazon.com/
    Also, we don't know how much do they spend on Google Adwords, but found an article stating that RETAILERS spent 2.8 Billion in Google Adwords in 2011:
    http://news.cnet.com/8301-1023_3-57364908-93/googles-biggest-adwords-customers-might-surprise-you/
    We believe Amazon probably was a large Chunk of those 2.8 Billion.
    Many people might not remember this, but Amazon LOST MONEY FOR MANY YEARS. So how did they manage to keep losing money (probably by spending a lot in Marketing) all those years? Just ask the investors that bought stock at $107 in 1999 and then had to dump it at $6 in 2001. MANY MANY Millions of Dollars from Investors that lost their shirts.
    Furthermore, size gives any Company power. Why do you think so many small stores close when a Walmart comes to town? Big Companies have PURCHASING POWER, so they can go to Manufacturers, buy in large quantities and push smaller sellers out of business. Amazon is the largest shipper for UPS, so they probably get huge discounts that they pass on to their Customers. Amazon can ship something at $10 when a small merchant would have to pay $20. To make matters worse, Amazon probably subsidizes shipping costs, so they could be shipping that item a $5. Furthermore, they have this "PRIME" membership that lets Customers get 2nd day FREE shipping and Next Day for only $4. Impossible for a small merchant to Compete.
    Amazon is a good Company, and it is getting tougher by the day to Compete with them.
     
  9. bennyeos

    bennyeos Auditioning

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    Merchant's Reponse:
    - For starters as of Today 4/25/2012 our ResellerRatings.com shows 8.21 out of 10: http://www.resellerratings.com/store/Sale_Stores_EOS_Trading_Corp_emcdepot
    - We have an A+ rating on the BBB: http://www.bbb.org/south-east-florida/business-reviews/audio-visual-equiptment-dealers/eos-trading-in-miami-fl-31001084
    - We have 99% lifetime feedback on Amazon with 4627 ratings:
    http://www.amazon.com/gp/aag/main?ie=UTF8&isAmazonFulfilled=1&marketplaceID=ATVPDKIKX0DER&isCBA=&asin=&seller=AFAGM2K2OIRAD
    - We HAVE INVENTORY. Whenever an order comes and we have it in stock we ship it from our stock. When we don't, we ship from Suppliers (Manufacturers or Distributors)
    - We DO NOT create an Invoice of an order until the product is SHIPPED. Mr. Bob Barker's assertion is completely false.
    - We ship most of our orders within 24-72 hours of having received it. Mr. Bob Barker's assertion is completely false.
    - The return period starts when the product is SHIPPED and not when we receive the order. Mr. Bob Barker's assertion is completely false.
    - Returns for anything that is not our fault generally carries a restocking fee. There's nothing illegal in charging restocking fees. We do so because most of our suppliers charge restocking fees when returning products that are not defective.
    - Without an RA (or RMA) an item is NOT automatically labeled "lost" as Mr. Barker wrongly states. But without an RA an item CAN BE lost if shipped back to a Manufacturer that receives hundreds or thousands of packages a day. The RA# system was designed especially for that issue...Manufacturers and Distributors need to know what is that they are receiving, so they can properly issue the Credit Memo. Without an RA#, a package can really be lost.
    - We recently shipped our 100,000th order. Most of our Customers are happy with their purchases. There's always going to be angry Customers. We work very hard to help our Customers with any issue they have. We think our Ratings on Amazon and the BBB speak for themselves.
     
  10. Sumnernor

    Sumnernor Supporting Actor

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    I would recommend that old posts dates be in RED so people notice that the post is (very) old.
     
  11. Cees Alons

    Cees Alons Moderator
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    Amen to that.
    And my own suggestion now is to call it quits. We've fully and totally and fairly heard both sides now.

    And indeed, this thread was more than 2 years old, it started 6 years ago even.


    Cees
     
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