Talk about bad luck this month first Blockbuster now BEST BUY. OK, I hate BEST BUY. Yesterday i was trying to do one of their price match guarantee. This is my story, its kinda long...... I first called Best Buy & ask about their Price Match Guarantee policy. I asked them i saw these JBL speakers at Sears for $199. You guys have them for $349, will you guys match this, they says yeah just bring some proof like a flyer or something. I told them i don't think they have any flyers. They say then get a price quote from them. Ok, ill do that. Thanks. *hangs up* I goto SEARS & i asked them can i get a price quote on these speakers, they said sure. So they wrote it in one of those Sears slip & put the price on it but is now $179. The guy also put his name & signs it with a number to call. I was like wow cool, i just save another $20. So i go down to Best Buy & i goto the Home Theater Department, i want to get these JBL's here's the price quote from Sears. OK, let me just call SEARS to verify it, so he leaves me... its been twenty minutes & then another Best Buy guy comes & says can i help you with something. I told him i'm just waiting for a price match, he says oh your the guy trying to get the JBL's, the guy is having a problem getting in touch with a human at SEARS. Ok i'll just look around these TV's.... thirty minutes pass by now, so that's a total of 50 minutes. The guy told me he just got a hold of a human at sears, everything should be done soon. I said sure no problem, thirty minutes pass by & a different guy comes up to me & says Hey man what are you doing here. This is the guy that sold me a whole Athena set, with Yamaha receiver, & monster cables last month. Oh i'm just waiting, does it usually take this long, i've been waiting over an hour. It varies time to time. Then i see the guy going to the speaker section where the JBL's were. I go up to him & this woman is their with him. She tells me, we called SEARS & they say they have them on stock but we can't price match them. "WE WILL BE LOSING TOO MUCH MONEY""I CAN SELL IT TO YOU FOR $250"I told why would i want to pay $250 to you guys, when its $179 at SEARS "WELL YOU BETTER JUST BUY IT A SEARS THEN." I then told them, why did you make me wait over an hour to tell me that you can't make a price match because of the big difference in price? She tells me "I WAS OUT TO LUNCH FOR AN HOUR" So i was pretty pissed off, i went directly to the so called Customer Service. I asked can i speak with a manager... What's this about... I've been waiting over an hour to do a price match guarantee & now they won't let me do it.... "IF IT TOOK OVER AN HOUR, ITS NOT OUR JOB TO PRICE MATCH FOR YOU"... Can i just talk to the manager.... He goes out back & then come back & tells me, did you talk to a lady with glassess... I said yes... Well that's our manager, whatever she says goes... Ok, do you guys have a complaint form... NOpe... Just call 1888BESTBUY I was so pissed i went to SEARS to buy the speakers. I asked if BEST BUY called & he said yeah they call like 3 or 4 times. They spoke with me, another employee, & our manager. They were not satisfied on what we were telling them. I told them why do they have a price match guarantee if they can't honor it. I go home, set up the speakers. AWESOME for $179. I called 1888BESTBUY in the morning & told them my story. He tells me they will get a hold of my BEST BUY & see what's going on. Call back an 1hour or 2. So 2 hours pass by, i call up. I talk with a different guy on the phone, he says oh i see you spoke with Hector... Let me get him for you.. I ask Hector what is the situation. UH What situation.. i said i called earlier about the JBL speakers... Oh yeah uhh let me call them right now, please hold.....Maybe 5 minutes pass by they say they talk with the manager at my BEST BUY. The manager tells me they called 3 different SEARS & they check the internet & they never heard of your speakers. I told him i just bought it last night how can that be?.... I can't do nothing about sir, that's what they told me. It's kinda fishy the guy was able to talk MY BEST BUY manager, The BEST BUY Manager was able to call 3 different SEARS stores & search the interent in 5 minutes. While it took them almost an hour & half yesterday to tell me they can't price match. I don't know which one is lying i think both. I should be getting around $90 or so this month on that BEST BUY reward zone card. After i spend those i'll be done with best best buy. Well that's my horror story. Any comments or suggestions?