I ordered some fox tv dvd box sets that were on sale. When they arrived one was damaged and had loose discs that were scratched. I sent it back and had to wait over 2 weeks for a replacement to be sent. The replacement arrived in a flat box with no padding. Since this was shipped UPS (how I loath those bastards) it was damaged as well. Now they are telling me they can't ship another replacement and have offered a refund. This all smacks of bullshit. I bet because it was on sale (Dark Angel season one for $14.99) they do not want to issue a replacement. I have been contacting them through email but am thinking about calling and giving them a piece of my mind.