Search results

Just over the phone- quick phone call and theyre sending me a new one. I specifically asked if the one I'm being sent is a refurb or if its brand new. I was reassured that its new- which it better be since mine has literally 20 hours on it.

UPDATE: EPSON tech support called the problem an optical engine failure- they are warrantying the projector

I'm hoping they'll warranty replace it- I contacted them via email and they gave me a few instructions on how to "possibly" fix it- the email also said that if it doesn't fix it to call their 800 support # to talk w/someone- and then included how their warranty replacement program works. Based...

Actually I did leave the projector on and changed the channel for more than an hour to different programming. AND in fact, I did read the owners manual, which is found online and doesn't ship with the projector which says nothing of image retention.

So, this was a hard purchase for me- I just sold my 55" LCD tv and decided to upgrade to the Epson 3020 projector. For the most part, the projector received great reviews from owners and critics. I set the projector up the day before yesterday, the bulb literally has 14 hours on it. Yesterday I...