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Todd, from our FAQ: "It's important to note that the drives did NOT contain full credit card numbers, as we do not store that information." If anyone has any questions about the incident, please see the special FAQ we've set up here: http://www.vudu.com/password_faq.html If you still have...

I do work at VUDU (although not in Customer Care). When I say i'm not an official rep, I just mean I'm here on my own accord and will try to contribute as much as I can. If I don't know the answer to something, I can probably find someone here who does ;)

Thanks, Sam! Glad to be here. I'm not an "official" rep, but I will try to answer any VUDU or UV related questions you might have.

You don't HAVE to create the Sony Pictures log-in or the Flixster log-in. You only need to create a UV account (for obvious reasons) and an account with whichever service(s) you want to use. There is no "official" app of UV, however Flixster was the first major service to support it. Can you...

The rights token is usually dictated by the redemption code. If it's a DVD it should deliver SD and if it's a Blu-ray it should deliver HD.