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Did you turn the player off and then back on after installing the update? I believe you'll get that error until you do so.

I've already tried the recommended reset procedure to no avail, so I guess I'll just send it back for a replacement.

(Also posted over on the AVS Forums) Ok, I just received my RP91 and so far I've unpacked it, hooked it up, and have gone through the menu to set the display type and other settings, but I've yet to be able to actually play a DVD. I open the tray, the screen and LCD show "Open", I insert a...